The integration between Shopify and Biteship allows orders from your store to automatically enter the Biteship dashboard, so the shipping process can be processed immediately without manual input. When the Shopify connection is disconnected from Biteship, new orders from Shopify will not enter Biteship and automatic fulfillment of tracking numbers will stop running.
This article discusses how to recognize signs of a disconnected connection, the causes, and steps to reconnect your Shopify store to Biteship.
This article will help you understand:
- The main causes of Shopify connection disconnection from Biteship
- Benefits of keeping the connection active
- Steps to reconnect Shopify to Biteship
- Tips to prevent the connection from easily disconnecting
1. Why Does the Shopify and Biteship Connection Disconnect?
Disconnection usually occurs due to one of the following conditions:
- The Shopify Biteship package has expired. The status on the dashboard will change to "Your Shopify Integration Has Expired" and orders will not synchronize until the package is renewed.
- The Biteship app is uninstalled from the Shopify panel. If the app is removed from the Shopify side, the connection automatically disconnects and needs to be reinstalled.
- The Shopify account is suspended or the bill has not been paid. This condition prevents Biteship from accessing your store's order data.
- There is a major update to the Biteship app on Shopify that requires reauthorization from the Shopify admin side.
Note: The Shopify Biteship integration uses the OAuth system, not a manual API key. Changing the password of the Biteship or Shopify account does not directly disconnect this connection.
2. Benefits of a Stable Shopify–Biteship Integration
By ensuring both platforms are well connected, your business will gain the following benefits:
- Tracking Number Automation: Shipping tracking numbers are automatically updated in the Shopify order panel, so customers can track their packages directly from your store.
- Automatic Order Import: New orders from Shopify (up to 250 latest unfulfilled orders) directly enter the Biteship dashboard without manual input.
- Operational Efficiency: The process from order receipt to shipping can be done within one platform without switching back and forth.
3. Steps to Reconnect Shopify to Biteship
Step 1: Check Connection Status on the Biteship Dashboard
Log in to your Biteship account, then open the Integrations menu in the main dashboard navigation. Look for the Shopify card and note its status:
- "Not Connected" - the store is not connected or the connection is disconnected
- "Biteship App Not Active" - the store is connected but Carrier Service has not been activated
- "Your Shopify Integration Has Expired" - the Shopify Biteship subscription package has expired
If any of the above statuses appear, click the Configure Shopify button available on the warning banner, or click directly on the Shopify card to enter the integration settings page.
Step 2: Reinstall the Biteship App from Shopify App Store
Open your Shopify admin panel, then go to Apps → Shopify App Store. Search for the Biteship app, then click Install. The system will request access permission confirmation, click Install or Open App to authorize Biteship to access your store's order data.
After installation is complete, you will be redirected back to the Biteship dashboard and the connection status will be updated.
Step 3: Ensure Shopify Configuration Is Complete
Before the integration can run optimally, make sure the following settings have been done in Shopify admin:
-
Activate "Shipping Address Phone Number" → Required
Open Settings → Checkout, find the Shipping address phone number setting, and change it to Required. -
Complete shipping location information
Open Settings → Locations and ensure the warehouse/store address is fully filled out. -
Add Biteship as a Carrier Rate
Open Settings → Shipping and delivery → Manage → General shipping rates, select Carrier and app rates, click Add Rates, choose Use carrier or app to calculate rates, then select Biteship.
Note: Step number 3 requires the Carrier Calculated Shipping (CCS) feature available in Shopify Advanced, Plus, or Grow packages with additional fees. Contact Shopify Support if CCS is not yet active on your store.
Step 4: Activate Carrier Service on Biteship Integration Page
Return to the Biteship dashboard, open the Integrations → Shopify menu. In the Activate Biteship Carrier Service section, click the Activate button. This process connects Biteship's shipping cost service to your Shopify store so that shipping costs appear during checkout.
Step 5: Verify Order Import
After the connection is active, perform a test by importing orders from Shopify. Open the Orders page in the Biteship dashboard, then click the Import Store Orders button. The system will fetch up to 250 latest unfulfilled orders from your Shopify. Make sure the orders appear correctly before continuing operations.
4. Resolving the "Your Shopify Integration Has Expired" Status
If the status that appears is "Your Shopify Integration Has Expired" (not just disconnected), it means your Shopify Biteship subscription package has expired. The steps to take are:
- Open the Integrations → Shopify page in the Biteship dashboard.
- In the Shopify Subscription section, select the appropriate package (One-Time or Auto Renewal).
- Complete the payment to reactivate your package.
After the package is active, the connection and order synchronization will return to normal.
5. Tips to Prevent Connection from Easily Disconnecting
- Monitor the validity period of the Shopify Biteship package. Enable the Auto Renewal option or regularly check the expiration date on the Integrations → Shopify page.
- Avoid deleting the Biteship app from the Shopify panel unless requested by the Biteship technical team.
- Ensure your Shopify subscription remains active and bills are not overdue.
- Use a dedicated admin account for integration purposes so it is not disrupted if there are changes in personal account access.
- Regularly check emails for notifications from Biteship regarding integration status or app updates.
6. FAQ (Frequently Asked Questions)
Will old orders be lost if the connection is disconnected?
No. Orders that have been successfully imported into Biteship remain saved. However, new orders received during the disconnection will not automatically enter; you need to perform manual import after the connection is restored.
Do I need to pay additional fees to reconnect?
There are no additional fees from Biteship for the reconnection process. However, if your Shopify Biteship package has expired, you need to renew the subscription package first.
How many orders can be imported from Shopify?
Each time you import, Biteship fetches up to 250 latest unfulfilled orders from your Shopify store. You can also filter by Shopify Order ID if you want to import specific orders only.
Why does Biteship shipping cost not appear on the Shopify checkout page?
The possible cause is that the Carrier Service has not been activated on the Integrations → Shopify page, or the Carrier Calculated Shipping (CCS) feature is not active on your Shopify account. Make sure both are configured, or contact the Biteship support team.
Do I need a Biteship API key to connect Shopify?
No. Shopify integration uses the OAuth system; you just need to install the Biteship app from the Shopify App Store. Manual API key input is not required.
7. Conclusion
Maintaining an active connection between Shopify and Biteship is very important for smooth shipping processes and customer satisfaction. Most connection issues can be resolved by reinstalling the Biteship app from the Shopify App Store and ensuring the subscription package is still active.
If you still experience technical difficulties after trying the steps above, do not hesitate to contact our support team at support@biteship.com.