Brief Description
Back rates refer to a condition when the shipping rates used at the time of the transaction undergo changes or adjustments after the shipment has taken place.
This change causes a difference between the initial rate and the final rate charged by the courier.
This article explains in detail the causes of back rates and the steps that can be taken to resolve them.
What Are Back Rates?
Back rates occur when the courier makes a rate adjustment after the shipment is completed.
This is generally caused by differences between the shipping data entered into the system (such as weight, dimensions, or address) and the actual data verified by the courier after the package is received.
In other words, the initial rate displayed on Biteship is an estimate based on the information you provide, and it can change after being verified by the courier.
Causes of Back Rates
Some common reasons that cause back rates include:
1. Difference Between Actual Weight and Entered Weight
The weight inputted when creating the order differs from the actual weighing results by the courier.
Example: input weight is 1 kg, but after packing it turns out to be 1.3 kg.
2. Difference in Package Dimensions
Couriers calculate shipping costs using dimensional weight (volume weight).
If the package size is larger than recorded, the rate will be adjusted based on the actual volume.
3. Change in Destination Zone or Area
Couriers set rates based on delivery zones.
If after verification the destination address is in a different area (for example, a remote area), the rate will be updated.
4. Rate Adjustments from the Courier
Couriers may periodically update their rate structures or correct previously inaccurate rates.
5. Errors in Shipping Data Input
Errors in data such as address, postal code, or selected courier service can trigger rate differences after verification by the courier.
Steps to Overcome Back Rates
If you encounter back rates, here are the steps you can take:
1. Check Order Details
Make sure the weight, dimensions, and shipping address entered match the actual condition of the package.
2. Check Notifications and Invoices on the Dashboard
Biteship will send notifications or status updates when a rate adjustment occurs.
You can view the rate change details through Biteship Dashboard > Transactions > Order Details.
3. Verify Adjustment Evidence
If you want to confirm the reason for the rate change, you can request verification from the Biteship team to obtain evidence or an explanation from the courier.
4. Make Payment or Adjustments
If back rates cause underpayment, settle the balance according to the corrected amount.
If there is overpayment, the balance will be adjusted or refunded to your account.
5. Take Preventive Measures for the Future
To avoid back rates in the future:
Weigh and measure packages accurately before creating orders.
Use correct address and postal code data.
Regularly update courier rates through the Biteship system.
Conclusion
Back rates are common in the shipping process, especially if there are discrepancies between user input data and actual field data.
By ensuring the accuracy of shipping information, you can minimize the risk of back rates and ensure a smooth shipping process.
Still need help?
If you experience issues related to back rates or need further clarification, please contact us at support@biteship.com for additional assistance.