If you run an online store on Shopify and use Biteship for shipping, you can add a shipping insurance option so customers get extra protection for the items shipped. Activating this insurance is important to avoid the risk of loss or damage to goods, as well as to increase customer trust in your store.
This article discusses easy steps to activate shipping insurance on Shopify through Biteship, including settings on the dashboard, checkout configuration, and checking the insurance status of orders.
1. Why Activate Insurance on Shopify?
- Protect your business from loss or damage to goods during shipping.
- Provide peace of mind for customers with a guarantee of item replacement if problems occur.
- Enhance the professionalism and reputation of your store.
- Automated process without manual intervention every time there is an order.
2. How to Activate Insurance on Shopify Through Biteship
Step 1: Login to Shopify and Biteship Dashboards
- Log in to the Biteship Dashboard: https://dashboard.biteship.com.
Make sure your Shopify store is already connected to Biteship via the official plugin integration.
Step 2: Go to Shopify Integration Page
- Navigate to "Integration" → "Shopify".
Step 3: Configure Insurance in Shopify Biteship
To ensure insurance can be shown as an option at checkout, follow these steps:
- Go to the bottom where there is a list of Couriers.
- Activate insurance according to your chosen courier.
📌 Make sure this option is active so customers can choose insurance during checkout.
Step 4: Test Order with Insurance
After insurance is activated, perform a test order to ensure this feature works properly:
- Create an order on Shopify by selecting products and shipping methods via Biteship.
- Go to the Checkout page, ensure the shipping price already includes insurance and appears as part of the shipping cost or an additional option.
- Complete the order on Shopify, make sure there is a note "Includes Insurance" on the courier choice.
- If insurance is active, you can see this information on the Biteship Dashboard in the order details.
📌 If the insurance option does not appear, try refreshing the settings in Shopify or contact Biteship support for assistance.
3. How to Check Insurance Status of Orders on Shopify and Biteship
To ensure orders are covered with insurance, follow these steps:
On Biteship
- Log in to the Biteship Dashboard.
- Select the "Orders" menu.
- Click the order you want to check.
- If insurance is active, you will see details such as insurance information on the order.
4. How Much is the Insurance Fee on Shopify via Biteship?
The insurance fee is calculated based on a percentage of the item value, usually around 0.5% of the total value of the items shipped.
| Item Value (Rp) | Insurance Rate | Total Insurance Cost (Rp) |
|---|---|---|
| 500,000 | 0.5% × 500,000 | 2,500 |
| 1,000,000 | 0.5% × 1,000,000 | 5,000 |
| 5,000,000 | 0.5% × 5,000,000 | 25,000 |
📌 This fee is added to the total shipping cost and displayed to customers on the Shopify checkout page.
5. FAQ About Insurance on Shopify with Biteship
Can I add insurance to a Shopify order that has already been created?
No, insurance can only be added when the order is first created. If the order has been processed without insurance, you cannot add it later.
Can customers choose whether or not to use insurance themselves?
Yes! You can set the insurance option as an optional choice at checkout, so customers can decide whether they want to add insurance or not.
What if the item is damaged or lost even though it is insured?
You can file a claim by contacting support@biteship.com and attaching supporting documents such as invoices, proof of delivery, and photos of the damaged items.
Are all items insurable?
No, items such as fresh food, chemicals, cash, and illegal goods cannot be insured. Make sure the items shipped meet insurance requirements.
6. Conclusion
Activating shipping insurance on Shopify through Biteship is very easy and provides extra protection for customer orders. By setting insurance automatically or offering it as an option to customers, your business can reduce risks and increase customer trust.
Main steps to activate insurance on Shopify:
- Activate insurance on the Biteship Dashboard.
- Configure insurance options in Shopify Checkout.
- Perform test orders to ensure this feature works.
- Use the Biteship Dashboard to check the insurance status of orders.
Don’t leave your orders unprotected. Make sure to activate insurance on Shopify now.
If you have further questions, contact support@biteship.com.