If you run an online store on Shopify and use Biteship for shipping, you can add a shipping insurance option so customers get extra protection for their shipped items. Activating this insurance is important to avoid the risk of loss or damage to goods and to increase customer trust in your store.
This article covers easy steps to activate shipping insurance on Shopify through Biteship, including dashboard settings, checkout configuration, and checking the insurance status of orders.
1. Why Activate Insurance on Shopify?
- Protect your business from loss or damage of goods during shipping.
- Provide peace of mind to customers with a guarantee of item replacement if problems occur.
- Enhance your store’s professionalism and reputation.
- Automated process without manual intervention for each order.
2. How to Activate Insurance on Shopify Through Biteship
Step 1: Log in to Shopify and Biteship Dashboards
- Access the Biteship Dashboard: https://dashboard.biteship.com.
Make sure your Shopify store is already connected to Biteship via the official plugin integration.
Step 2: Go to the Shopify Integration Page
- Navigate to "Integration" → "Shopify".
Step 3: Configure Insurance in Shopify Biteship
To ensure insurance is displayed as an option at checkout, follow these steps:
- Scroll to the bottom where the list of Couriers is located.
- Enable insurance according to your chosen courier.
📌 Make sure this option is enabled so customers can choose insurance at checkout.
Step 4: Test Orders with Insurance
After activating insurance, perform a test order to ensure the feature works properly:
- Create an order in Shopify by selecting products and shipping method via Biteship.
- Go to the Checkout page, ensure the shipping price includes insurance and appears as part of the shipping cost or as an additional option.
- Complete the order on Shopify, make sure the phrase "Includes Insurance" appears with the courier option.
- If insurance is active, you can see this information in the Biteship Dashboard within the order details.
📌 If the insurance option does not appear, try refreshing the settings in Shopify or contact Biteship support for assistance.
3. How to Check the Insurance Status of Orders on Shopify and Biteship
To ensure an order is insured, follow these steps:
On Biteship
- Log in to the Biteship Dashboard.
- Select the "Orders" menu.
- Click on the order you want to check.
- If insurance is active, you will see details such as insurance information on the order.
4. How Much Does Insurance Cost on Shopify Through Biteship?
Insurance cost is calculated based on a percentage of the item value, usually around 0.5% of the total value of the shipped goods.
| Item Value (Rp) | Insurance Rate | Total Insurance Cost (Rp) |
|---|---|---|
| 500,000 | 0.5% × 500,000 | 2,500 |
| 1,000,000 | 0.5% × 1,000,000 | 5,000 |
| 5,000,000 | 0.5% × 5,000,000 | 25,000 |
📌 This cost is added to the total shipping cost and displayed to customers on the Shopify checkout page.
5. FAQ About Insurance on Shopify with Biteship
Can I add insurance to a Shopify order that has already been created?
No, insurance can only be added when the order is first created. If the order was processed without insurance, you cannot add it later.
Can customers choose whether or not to use insurance themselves?
Yes! You can set the insurance option as an optional choice at checkout, so customers can decide if they want to add insurance or not.
What if the item is damaged or lost even though it’s insured?
You can file a claim by contacting support@biteship.com and attaching supporting documents such as invoice, proof of shipment, and photos if the item is damaged.
Are all items insurable?
No, items such as fresh food, chemicals, cash, and illegal goods cannot be insured. Make sure the items you ship meet insurance requirements.
6. Conclusion
Activating shipping insurance on Shopify through Biteship is very easy and provides extra protection for customer orders. By setting insurance automatically or offering it as an option to customers, your business can reduce risks and increase customer trust.
Main steps to activate insurance on Shopify:
- Enable insurance in the Biteship Dashboard.
- Configure the insurance option in Shopify Checkout.
- Perform test orders to ensure this feature works.
- Use the Biteship Dashboard to check the insurance status of orders.
Don’t leave your orders unprotected. Make sure to activate insurance on Shopify now.
If you have further questions, contact support@biteship.com.