In some cases, you may find that the shipment tracking status has not been updated for a long time. This can happen for various reasons, such as delays in the courier’s update system, operational conditions, or other obstacles along the delivery route. Here are the steps you can take to resolve tracking issues that are not updating on Biteship.
Steps to Resolve Tracking Status Not Updating
1. Check the Last Status on the Biteship Dashboard
Log in to your Biteship account, then go to Shipping > Orders to see the latest shipment status. Sometimes, even if the status is not updated, additional notes from the courier may be available and can provide more information about the shipment’s condition.
2. Wait 24-48 Hours
In some cases, the courier’s status update system may be delayed. If the shipment status has not been updated for 24-48 hours, it is possible that the package is still in transit or at a transit location. Please be patient and check the status again after this time.
3. Contact Biteship Support Team via Support Ticket
If the tracking status remains unchanged after 48 hours, create a support ticket on the Biteship dashboard to request assistance. Follow these steps:
- Open the Support Ticket section on your dashboard.
- Select Create New Ticket and fill in the shipment details, including the tracking number and courier used.
- Explain that the tracking has not been updated and submit the ticket for follow-up by the Biteship support team.
4. Monitor Updates Through the Support Ticket
After the ticket is created, the Biteship support team will contact the relevant courier and provide additional information regarding your shipment status. You can monitor the ticket’s progress through the dashboard or wait for notifications from the support team.
5. Inform the Recipient About the Delay (Optional)
If the package is important and may arrive late, consider informing the recipient about the temporary delay. You can provide the tracking link so they can monitor the status directly.
Common Causes of Tracking Status Not Updating
- Update System Delays: Sometimes, the courier’s tracking system experiences delays in updating status information.
- Time-Consuming Transit Process: When the package is at a transit location, status updates may take longer.
- Operational Conditions: Factors such as bad weather, technical issues, or high shipment volume can cause delays.
Frequently Asked Questions
What should I do if the tracking status remains unchanged after 48 hours?
If the status has not been updated after 48 hours, create a support ticket on Biteship to request assistance in checking the shipment status.
Is it possible that the package is lost if the tracking status is not updated?
Not necessarily. A delay in status updates does not always mean the package is lost. However, the support team will help verify and check with the relevant courier to provide further information.
Can the recipient monitor the tracking status if I create a support ticket?
Yes, the recipient can still monitor the tracking status through the tracking link, although updates may be delayed.
If you have further questions, please contact support@biteship.com.