Tracking shipments is essential to ensure that your package arrives safely and on time. Biteship provides a tracking feature on the dashboard that allows you to monitor the shipment status in real-time. Here is a guide to tracking your shipment through the Biteship dashboard.
Steps to Track Shipments on the Biteship Dashboard
1. Log in to the Biteship Dashboard
Log in to your Biteship account using your registered email and password.
2. Navigate to ‘Shipping’ > ‘Orders’
On the left menu, select Shipping then click Orders to open the list of all shipments you have created. Here, you will see the latest status of each shipment.
3. Select the Shipment You Want to Track
Find the shipment you want to track and click on its details. You will be taken to the shipment details page, where more information about its status is available.
4. View Shipment Status and Details
On the details page, you will see the shipment status updated regularly. This status includes information such as “Waiting for Pickup,” “In Transit,” or “Successfully Delivered.” If there are issues or delays, this status will help you monitor the progress.
5. Share the Tracking Link with the Recipient (Optional)
Biteship allows you to share the tracking link with the recipient. You can send this link to the recipient so they can also monitor the shipment status independently.
Information You Can Access in Tracking
- Shipment Status: The current status showing where the package is or the process underway.
- Estimated Time of Arrival: Estimated arrival time information if available from the courier used.
- Journey Details: History of the package’s journey, including transit locations it has passed through.
Tips for Effective Shipment Tracking
- Check Status Regularly: The shipment status will be updated regularly according to information from the courier. Check routinely to ensure you have the latest information.
- Share the Link with the Recipient: By sharing the tracking link, the recipient can monitor their shipment and know the estimated arrival time.
- Contact Support If There Are Issues: If the status does not change for a long time or there are significant delays, do not hesitate to contact Biteship support for further assistance.
Frequently Asked Questions
How often is the shipment status updated?
The shipment status is updated regularly based on information from the courier. Updates are usually made several times a day.
What should I do if the shipment status does not change for several days?
If the status does not change for a long time, you can contact the Biteship support team to check the latest status with the courier.
Can the recipient track the shipment independently?
Yes, you can share the tracking link with the recipient so they can monitor the shipment directly.
If you have further questions, please contact support@biteship.com.