When using Biteship, you will see various shipping statuses that indicate the progress of your package’s journey. Understanding each shipping status is important so that you and the recipient can clearly know the location and condition of the package. Here is a guide to understanding the different shipping statuses on Biteship.
Types and List of Shipping Statuses on Biteship
| No | Status Code | Status Name | Description |
|---|---|---|---|
| 1 | confirmed | Confirmed | The order is ready to be confirmed. AWB has been created. |
| 2 | scheduled | Scheduled | The order has been scheduled for shipment. AWB has been created. |
| 3 | allocated | Allocated | The order has been allocated; the courier will pick up the package. |
| 4 | picking_up | Picking Up | The courier is on the way to pick up the package. (First Mile) |
| 5 | picked | Successfully Picked Up | The package has been picked up by the courier. |
| 6 | cancelled | Cancelled | The order has been cancelled. |
| 7 | on_hold | On Hold | The order is on hold for some reason. |
| 8 | dropping_off | Out for Delivery | The courier is delivering the package to the recipient. (Last Mile) |
| 9 | return_in_transit | Returning | The package is in transit to be returned to the sender. |
| 10 | returned | Returned | The package has been returned to the sender. |
| 11 | rejected | Package Rejected | The order has been rejected. |
| 12 | disposed | Disposed | The package has been destroyed/disposed of. |
| 13 | courier_not_found | Courier Not Found | Unable to find a courier for this order. |
| 14 | delivered | Successfully Delivered | The package has been successfully delivered to the recipient. |
How to Monitor Shipping Status
1. Log in to the Biteship Dashboard
Sign in to your Biteship account and go to Shipping > Orders to see all your shipments and their current statuses.
2. Click on the Shipment You Want to Track
Select the shipment you want to check to see detailed status information.
3. Check Additional Notes on the Status (If Any)
In some cases, the courier may provide additional notes, such as reasons for delays or special instructions. Be sure to review these notes to better understand the shipping condition.
Tips for Managing Shipments Based on Status
- Anticipate Pickup: Make sure the package is ready before the status changes to “Successfully Picked Up” so the courier is not delayed.
- Notify the Recipient: Inform the recipient about the shipping status, especially when the status changes to “Out for Delivery” so they are prepared to receive the package.
- Follow Up on Delayed Status: If the shipping status shows “On Hold,” immediately contact Biteship support for further assistance.
Frequently Asked Questions
Will the status update automatically?
Yes, the shipping status is automatically updated by the Biteship system based on information received from the courier.
What should I do if the status shows “Returning to Sender”?
If the package is being returned to the sender, check the reason for the return in the notes or contact Biteship support to understand the next steps.
Can I receive notifications when the status changes?
Yes, you can enable shipping status notifications in the Biteship dashboard to receive automatic alerts whenever there is a status change.
If you have further questions, please contact support@biteship.com.