Enabling delivery status notifications helps you and the recipient stay updated on the progress of the package delivery in real-time without having to check the dashboard regularly. Biteship offers a notification feature that can be activated to inform your customers about every update in the delivery status. Here is how to enable delivery status notifications on Biteship.
Steps to Enable Delivery Status Notifications
1. Log in to the Biteship Dashboard
Log in to your Biteship account using your registered email and password.
2. Open the ‘Tracking’ > 'Alert' Section on the Dashboard
After logging in, select the Tracking’ > 'Alert' menu on the Biteship dashboard to access notification settings and other preferences.
3. Scan to Your WhatsApp
Tracking notifications currently use WhatsApp to notify your customers. You can scan and connect your WhatsApp with Biteship.
4. Enable Notifications for Desired Delivery Statuses
You can choose the types of notifications you want to activate, such as:
- Pickup Successful: Notification when the package has been picked up by the courier.
- In Transit: Notification when the package is on the way.
- Out for Delivery: Notification when the package is being delivered to the recipient.
- Delivered: Notification when the package has been successfully delivered to the recipient.
5. Customize the Order Text
You can customize the text sent to your customers according to your preferences.
6. Activate Notifications
After filling in the notification text, make sure to save your settings and click "Activate Notifications" so that your notification messages can be sent to customers.
Benefits of Enabling Delivery Status Notifications
- Real-Time Monitoring: You no longer need to check the dashboard to know delivery progress, as notifications will be sent automatically.
- Improved Recipient Satisfaction: By enabling notifications for recipients, they can monitor the delivery status directly without having to contact you.
- Avoid Mistakes or Delays: Quick notifications allow you to take immediate action if there are any issues during the delivery process.
Frequently Asked Questions
Can I choose to receive notifications only for certain statuses?
Yes, you can select specific delivery statuses to receive notifications. Simply activate only the statuses you want to monitor.
Will notifications be sent via email or SMS?
Currently, notifications available on Biteship are sent only through WhatsApp.
Will the package recipient also receive notifications?
Yes, you can enable notifications for the package recipient by ensuring that the delivery to your customer includes the customer's phone number.
If you have further questions, please contact support@biteship.com.