To expand your business reach to international markets, Biteship now offers the International Shipping feature that can be created directly through the Biteship Dashboard.
This feature allows users and business owners to ship goods across countries conveniently, transparently, and efficiently without complicated manual processes. At this initial stage, Biteship's international shipping service covers shipments originating from Jakarta and Bandung to the destination country of Singapore.
This article will help you understand:
- What Biteship's international shipping service is
- The advantages of creating international shipments from the dashboard
- Available routes and shipping coverage areas
- Requirements and necessary documents
- Steps to create an international shipping order
- Allowed and prohibited items (Prohibited Items)
- Estimated delivery time to Singapore
- FAQ about Biteship international shipping
1. What is Biteship International Shipping?
Biteship International Shipping is an integrated cross-border shipping service designed to simplify the process for sellers and companies to send products to customers abroad.
This service is fully integrated into the Biteship Dashboard, so you don’t need to switch platforms or contact couriers separately. Simply input shipping data, print labels, and schedule package pickups directly from your account.
2. Available Shipping Routes
Currently, Biteship’s international shipping service supports the following specific routes:
- Origin City: DKI Jakarta & Bandung
- Destination Country: Singapore
Biteship is continuously developing to expand origin areas in other cities across Indonesia and to add destination routes to other strategic countries in Asia and worldwide.
3. Advantages of International Shipping via Biteship Dashboard
Using the international shipping feature from the Biteship dashboard offers various conveniences for your business operations:
- Directly from the Dashboard: 100% digital ordering process without needing to visit an expedition office.
- Package Pickup: Couriers will pick up packages directly from your location/warehouse in Jakarta and Bandung.
- Real-Time Tracking: Shipping status from Indonesia until it reaches the recipient in Singapore can be monitored directly from the dashboard.
- Cost Transparency: Estimated shipping and handling fees are clearly displayed before placing an order.
- Easy Documentation: Filling out item declarations and supporting documents is structured within the system.
4. Documents and Information to Prepare
Before creating an international shipping order, make sure you prepare the following information and documents to ensure smooth Customs inspection:
- Sender Details: Full name, complete address in Jakarta/Bandung, email, and active phone number.
- Recipient Details in Singapore: Full name, complete address in Singapore (including 6-digit postal code), phone number, and email.
- Item Description: Specific item name, quantity, item value (in IDR/SGD), and package weight/dimensions.
- Commercial Invoice / Purchase Receipt: Price details and item type for customs inspection purposes.
- Sender’s Identification Number / ID Card: For export data validation.
5. How to Create an International Shipment on the Biteship Dashboard
Step 1: Log in to the Biteship Dashboard
Log into your account through the Biteship Dashboard using your registered email and password.
Step 2: Select the Order / Create Shipment Menu
Click the Create Shipment button and select the International Shipping option.
Step 3: Specify Origin and Destination Locations
Select the pickup origin location (Jakarta or Bandung) and choose the destination country Singapore. Enter the recipient’s complete address including Singapore postal code.
Step 4: Fill in Item Details & Customs Declaration
Enter product details, category, quantity, item value, and package dimensions (length, width, height, and weight). Make sure the item description is accurate and clear.
Step 5: Choose Courier Service & Check Costs
The system will display available international courier partners along with estimated shipping costs and delivery time. Choose the option that best suits your needs.
Step 6: Pay & Confirm the Order
Make the shipping payment using your preferred method (Biteship Balance, Billing, or Transfer). Once confirmed, the shipping label (Air Waybill) and Commercial Invoice will be automatically issued.
Step 7: Print Label & Attach to Package
Print the shipping label and supporting documents, then neatly attach them to the package before the courier arrives for pickup.
6. Prohibited Items
To ensure safety and comply with aviation regulations and customs laws in Indonesia and Singapore, the following types of items are prohibited from being shipped:
- Pressurized liquids, aerosols, hazardous chemicals, or flammable materials.
- Perishable/wet food without special permits or shelf-life certification.
- Illegal drugs, narcotics, and psychotropics.
- Illegal goods, cash, precious metal jewelry, and valuable items without special insurance.
- Certain animal or plant products requiring export-import quarantine.
- Sharp weapons, firearms, and counterfeit/fake goods (replicas of registered brands).
7. How Long is the Estimated Delivery Time to Singapore?
The estimated delivery time from Jakarta/Bandung to Singapore generally takes:
- 2–4 business days for standard shipping.
- Delivery time may be affected by customs clearance processes in Singapore and completeness of item documents.
8. FAQ About Biteship International Shipping
Will the courier pick up the package directly from my location?
Yes, package pickup is available for origin areas in Jakarta and Bandung directly at the sender’s registered address in the dashboard.
Is there a minimum or maximum weight limit?
There is no minimum weight limit, but maximum weight and dimensions are subject to the terms of each courier partner shown on the dashboard.
Who is responsible for import duty and taxes in Singapore?
Import tax regulations follow the Singapore Tax Authority’s rules (GST/Tax). Tax charges are generally billed to the recipient or according to the chosen shipping scheme.
What if my origin address is outside Jakarta or Bandung?
Currently, the international shipping feature directly from the dashboard supports pickup points only from Jakarta and Bandung. For other origin cities, the service will be gradually rolled out soon.
9. Conclusion
The International Shipping feature on Biteship provides ease for your business to reach the Singapore market practically, integrated, and efficiently from a single dashboard.
Take advantage of the International Shipping feature from Jakarta and Bandung to Singapore now through your Biteship Dashboard! If you have any questions or issues, please contact the Biteship support team at support@biteship.com.