Delays in shipping can occur due to various factors, such as weather, traffic conditions, or operational issues from the courier. If your shipment is delayed, Biteship provides several steps you can take to address the situation and ensure the package still reaches its destination.
Steps to Handle Delayed Shipments
1. Log in to the Biteship Dashboard
Access your Biteship account using your registered email and password.
2. Check the Tracking Status under ‘Shipping’ > ‘Orders’
After logging in, open the Shipping menu and select Orders to check the shipping status. On the shipment details page, you will see status updates and additional notes from the courier that may explain the reason for the delay.
3. Create a Support Ticket on the Biteship Dashboard
If the delay lasts a long time or you do not find clear updates, create a support ticket to request assistance. Follow these steps:
- Open the Support Ticket section on your dashboard.
- Select Create New Ticket and fill in the shipment details, including the tracking number, courier name, and a description of the delay experienced.
- Choose the option Pickup/Delivery > Order Status Not Updated
- Fill in the problem details if necessary
- After completing the required information, click Submit to send the ticket to the Biteship support team.
4. Wait for a Response from the Support Team
After the ticket is submitted, the Biteship support team will check the shipment status directly with the courier and provide a response as soon as possible. You can monitor the ticket status through the dashboard or wait for notifications via email.
5. Inform the Recipient About the Delay
If the delay occurs with an important package and the recipient needs to be informed of the progress, notify the recipient immediately. You can also share the tracking link so the recipient can monitor the shipping status independently.
Tips for Handling Shipping Delays
- Add Buffer Time to Your Delivery Estimates: If possible, plan shipments with extra buffer time to anticipate potential delays.
- Choose Same Day or Next Day Delivery Options: For urgent shipments, consider using express delivery options that are faster and have higher priority.
- Check Ticket Status Regularly: Monitor the ticket status on the Biteship dashboard or check email notifications to get the latest updates from the support team.
Frequently Asked Questions
Will I receive a refund if my shipment is delayed?
Refunds depend on the courier’s policy and the reason for the delay. Generally, refunds are not provided if the shipment is declared late.
How often is the shipping status updated during a delay?
The shipping status is updated according to information from the courier. Check the shipping status regularly to get the latest information.
What should I do if there are no status updates for several days?
If there are no status updates for several days, be sure to create a support ticket so the Biteship team can conduct further checks with the courier.
If you have further questions, please contact support@biteship.com.