Biteship provides detailed and structured tracking status updates for every shipment, allowing you and the recipient to monitor the package’s journey in real-time. These status updates give an overview of the package’s location and the current stage of delivery. Below are the types of information displayed in tracking status updates on Biteship.
Types of Information in Tracking Status Updates
1. Delivery Status
This status includes the main information regarding the stage of the package delivery. Some common statuses that may appear include:
| No | Status Code | Status Name | Description |
|---|---|---|---|
| 1 | confirmed | Confirmed | Order is ready to be confirmed. AWB has been created. |
| 2 | scheduled | Scheduled | Order has been scheduled for delivery. AWB has been created. |
| 3 | allocated | Allocated | Order has been allocated, courier will pick up the package. |
| 4 | picking_up | Picking Up | Courier is on the way to pick up the package. (First Mile) |
| 5 | picked | Picked Up | Package has been picked up by the courier. |
| 6 | cancelled | Cancelled | Order has been cancelled. |
| 7 | on_hold | On Hold | Order is on hold for some reason. |
| 8 | dropping_off | Out for Delivery | Courier is delivering the package to the recipient. (Last Mile) |
| 9 | return_in_transit | Returning | Package is on the way back to the sender. |
| 10 | returned | Returned | Package has been returned to the sender. |
| 11 | rejected | Package Rejected | Order has been rejected. |
| 12 | disposed | Disposed | Package has been destroyed/disposed. |
| 13 | courier_not_found | Courier Not Found | Unable to find a courier for this order. |
| 14 | delivered | Delivered | Package has been successfully delivered to the recipient. |
2. Estimated Time of Arrival (ETA)
Biteship displays the estimated time of arrival (ETA) if available from the courier. ETA helps the recipient estimate when the package will arrive so they can prepare for receipt.
3. Current Package Location
In some cases, the courier will provide real-time package location information, allowing you to see where the package currently is or where it was last scanned.
4. Package Journey History
The journey history records all transit locations the package has passed through, including the date and time of each transfer. This information is useful to know the package’s route and to identify if there are any delays.
5. Additional Notes or Instructions from the Courier
Sometimes, the courier will add special notes to the delivery status, such as “Delivery Delayed Due to Weather” or “Rescheduled Because Recipient Was Not at Location.” These notes provide additional context regarding the delivery status.
How to Access Tracking Status Updates
1. Log in to the Biteship Dashboard
Log into your Biteship account, then go to Shipping > Orders to view all shipments.
2. Click on the Shipment You Want to Track
Select the shipment you want to check to see detailed tracking status updates.
3. Review the Status Details on the Shipment Page
All information related to delivery status, location, and special notes will be available on this shipment detail page.
Frequently Asked Questions
How often is the tracking status updated?
Status updates depend on information from the courier and are usually updated several times a day according to package movement.
What should I do if there is a “Delivery Delayed” note in the status?
If there is a delay, you can wait for the next update or contact Biteship support for further assistance.
Can I view the journey history after the package is received?
Yes, you can view the package journey history up to the completed status, even after the package has been received.
If you have further questions, please contact support@biteship.com.