When using Biteship, you will see various shipping statuses that indicate the progress of your package's journey. Understanding each of these shipping statuses is important so that you and the recipient can clearly know the location and condition of the package. Here is a guide to understanding the different shipping statuses in Biteship.
Types and List of Shipping Statuses in Biteship
| No | Status Code | Status Name | Description |
|---|---|---|---|
| 1 | confirmed | Confirmed | Order is ready to be confirmed. AWB has been created. |
| 2 | scheduled | Scheduled | Order has been scheduled for shipment. AWB has been created. |
| 3 | allocated | Allocated | Order has been allocated; courier will pick up the package. |
| 4 | picking_up | Picking Up | Courier is on the way to pick up the package. (First Mile) |
| 5 | picked | Successfully Picked Up | Package has been picked up by the courier. |
| 6 | cancelled | Cancelled | Order has been cancelled. |
| 7 | on_hold | On Hold | Order is on hold for some reason. |
| 8 | dropping_off | Out for Delivery | Courier is delivering the package to the recipient. (Last Mile) |
| 9 | return_in_transit | Returning | Package is in transit to be returned to the sender. |
| 10 | returned | Returned | Package has been returned to the sender. |
| 11 | rejected | Package Rejected | Order has been rejected. |
| 12 | disposed | Disposed | Package has been destroyed/disposed of. |
| 13 | courier_not_found | Courier Not Found | Unable to find a courier for this order. |
| 14 | delivered | Successfully Delivered | Package has been successfully delivered to the recipient. |
How to Monitor Shipping Status
1. Login to the Biteship Dashboard
Log in to your Biteship account and open Shipping > Orders to see all your shipments and their latest status.
2. Click on the Shipment You Want to Monitor
Select the shipment you want to check to see detailed status information.
3. Check Additional Notes on the Status (If Any)
In some cases, the courier may provide additional notes, such as reasons for delays or special instructions. Make sure to check these notes to better understand the shipping condition.
Tips for Managing Shipments Based on Status
- Anticipate Pickup: Ensure the package is ready before the status changes to “Successfully Picked Up” so the courier is not delayed.
- Notify the Recipient: Inform the recipient about the shipping status, especially when it changes to “Out for Delivery” so they are prepared to receive the package.
- Follow Up on Delayed Status: If the shipping status shows “On Hold,” immediately contact Biteship support for further assistance.
Frequently Asked Questions
Will the status be updated automatically?
Yes, the shipping status is updated automatically by the Biteship system based on information received from the courier.
What should I do if the status shows “Returning to Sender”?
If the package is being returned to the sender, check the reason for the return in the notes or contact Biteship support to understand the next steps.
Can I receive notifications when the status changes?
Yes, you can enable shipping status notifications in the Biteship dashboard to receive automatic alerts whenever there is a status change.
If you have further questions, please contact support@biteship.com.