Enabling delivery status notifications helps you and the recipient track the progress of the package delivery in real-time without having to check the dashboard regularly. Biteship provides a notification feature that can be activated to inform your customers about every update on the delivery status. Here is how to enable delivery status notifications on Biteship.
Steps to Enable Delivery Status Notifications
1. Log in to the Biteship Dashboard
Log into your Biteship account using your registered email and password.
2. Open the ‘Tracking’'Alert' Section on the Dashboard
After logging in, select the Tracking’'Alert' menu on the Biteship dashboard to access notification settings and other preferences.
3. Scan to Your WhatsApp
Currently, tracking notifications use WhatsApp to reach your customers. You can scan and connect your WhatsApp with Biteship.
4. Enable Notifications for Desired Delivery Statuses
You can choose the types of notifications to activate, such as:
- Pickup Successful: Notification when the package has been picked up by the courier.
- In Transit: Notification when the package is on the way.
- Out for Delivery: Notification when the package is being delivered to the recipient.
- Delivered: Notification when the package has been successfully delivered to the recipient.
5. Set the Order Text
You can customize the text you send to your customers according to your preference.
6. Activate Notifications
After filling in the notification text, make sure to save the order and click "Activate Notifications" so your notification messages can be sent to customers.
Benefits of Enabling Delivery Status Notifications
- Real-Time Monitoring: You no longer need to check the dashboard to know delivery progress, as notifications will be sent automatically.
- Improved Recipient Satisfaction: By enabling notifications for the recipient, they can monitor the delivery status directly without needing to contact you.
- Avoiding Errors or Delays: Fast notifications allow you to take immediate action if any issues occur during the delivery process.
Frequently Asked Questions
Can I choose to receive notifications only for certain statuses?
Yes, you can select specific delivery statuses to receive notifications for. Simply activate only the statuses you want to monitor.
Will notifications be sent via email or SMS?
Currently, the notifications available on Biteship are only sent via WhatsApp.
Will the package recipient also receive notifications?
Yes, you can enable notifications for the package recipient by ensuring that the customer’s phone number is included in the delivery details.
If you have further questions, please contact support@biteship.com.