If you no longer require shipping services or want to stop using the platform, you can proceed with the Closure and Deletion of Your Biteship Account.
This process ensures that all personal data, business information, shipping history, and API integrations connected to your account are processed securely in accordance with Biteship's privacy policy and terms of service.
This article will help you understand:
- Requirements and terms before deleting your account
- Consequences of closing your Biteship account
- What needs to be prepared before submitting a request
- How to close and delete your account
- Estimated account deletion processing time
- Reasons an account deletion request may be rejected
1. Account Closure Requirements & Terms
Before submitting an account closure request, make sure you have met the following requirements so the process can proceed smoothly:
- There are no ongoing transactions or shipments (in transit)
- All bills or outstanding payments have been paid
- Any remaining Biteship balance (credit/top-up) has been withdrawn or reduced to zero
- Any pending COD fund disbursement and refund processes have been completed
- The request is submitted by the registered account owner or PIC
2. Consequences of Deleting Your Biteship Account
Please note that account deletion is permanent. Once your account has been successfully deleted, you will lose access to:
- The dashboard and all shipping history data
- API Key access and connected online store integrations
- Any remaining account balance that has not been withdrawn (it will be forfeited if not withdrawn beforehand)
- Saved addresses (Address Book) and customer data
- Priority support services or ongoing partnership programs
3. What to Prepare and Do Before Deletion
To protect your data and assets, make sure you do the following before starting the deletion process:
- Download Transaction History & Reports: Save shipping reports and payment receipts for your business bookkeeping or tax needs.
- Withdraw Your Remaining Balance: Withdraw the funds (balance disbursement) to your registered bank account until the balance is Rp0.
- Disconnect API / Plugin Integrations: Disable Biteship integrations on your e-commerce platform or website to prevent errors in your online store system.
- Resolve Shipping Issues: Make sure all insurance claims, returns, or shipping complaints have been fully resolved.
4. How to Close and Delete Your Biteship Account
To submit a request to close or delete your Biteship account, you can send a request email to support@biteship.com with the subject Account Closure Request and the following sample email body format
Budi
5. Estimated Account Deletion Processing Time
Data verification and deletion take:
- 3–7 business days for data validation and verification of transaction obligations
- It may take longer if there are still COD transactions, active shipments, or unresolved payment issues
During this processing period, your account may be temporarily deactivated before it is permanently deleted from the database.
6. Reasons an Account Deletion Request May Be Rejected
An account closure request may be rejected or delayed if any of the following conditions are found:
- There are still shipping tracking numbers with an active or undelivered (in-transit) status
- There are outstanding bills for use of the services
- There is still a remaining account balance that has not been withdrawn
- The COD fund disbursement process is still being completed
- The request was submitted from an email address different from the email registered with Biteship
- There is an unresolved claim investigation or shipping dispute
7. FAQ About Account Closure and Deletion
Can a deleted account be reactivated?
No. An account that has been successfully deleted is permanently deleted and cannot be restored. If you want to use Biteship in the future, you must register a new account.
What happens to my remaining balance if my account is deleted immediately?
Biteship strongly recommends that you withdraw your entire remaining balance before submitting an account closure request. Any balance remaining in a deleted account cannot be automatically returned.
Can I register again using the same email address?
Yes, once the account deletion process has been fully completed and the data has been deleted from the system, you can use that email address to register a new Biteship account.
How long is my transaction data stored after my account is deleted?
For legal, tax, and financial audit compliance, certain financial transaction data records may be retained for a limited period in accordance with applicable laws and regulations before being completely deleted.
8. Conclusion
Closing and deleting your Biteship account can be done easily as long as all transaction obligations, balance withdrawals, and shipments have been completed.
Make sure you have downloaded all necessary data before submitting a deletion request because this action is permanent.
If you experience any issues or need assistance during the account closure process, please contact the Biteship support team at support@biteship.com.