In Biteship's delivery service, each courier has a processing deadline known as the service cut-off order. This article will explain the meaning of the cut-off service, what happens if an order passes this deadline, and how users can avoid delivery issues.
What Is a Service Cut-Off Order?
Service cut-off order is the last time each day when orders can still be processed and picked up by the courier on the same day.
- Each courier service has a different cut-off schedule.
- The cut-off is determined based on the courier's operational hours and service area.
- If an order is placed before the cut-off time, the courier will try to pick up the item on the same day.
What Happens If the Cut-Off Is Missed?
If an order is placed after the cut-off time, then:
- Pickup will be scheduled for the next business day.
- The estimated delivery time will also be calculated starting from the next day.
- The order remains valid but will not be processed on the same day.
Example:
- The cut-off time for the JNE courier in a certain area is 2:00 PM WIB.
- If you place an order at 3:00 PM WIB, the pickup will be done the following day.
Tips to Avoid Delivery Delays
To ensure your order is processed and picked up on time:
- Check the courier's cut-off time through Biteship documentation or API before placing an order.
- Process orders earlier than the cut-off time, especially on business days.
- Use automation features if you have a high order volume to make processing more efficient.
Where Can I Find Cut-Off Information?
Information about cut-off times can be found through:
- Biteship API (in the rates or courier service list response)
- Shipping terms and conditions
If you have further questions about cut-off times or delivery issues, please contact our team via email at support@biteship.com. We are ready to assist you!