If you need to change the scheduled pickup time due to changes in plans or needs, Biteship can help you reschedule the pickup.
Steps to Reschedule a Pickup
Log in to the Biteship Dashboard
Log into your account and open the Shipments section to manage shipments that are already scheduled for pickup.Go to the 'Shipping' > 'Orders' page
On the left sidebar, go to the 'Shipping' > 'Orders' menu to see your list of orders.Copy the Shipping Tracking Number
You can select the shipping tracking number and then copy the tracking number that has a pickup issue to request a pickup reschedule.Go to the Support Ticket page
On the left sidebar, go to the "Support Ticket" menu to start creating a ticket for rescheduling the pickup.Create a New Ticket
You can create a new ticket.Enter the Ticket Title and Your Issue Category
Enter the title of your issue, and you can select your issue category by choosing the option under Category Issue 1. Make sure to select "Pickup/Delivery"Select Issue Category 2
For category 2, you will be asked to provide more details about the issue. In this case, please enter "Package Not Picked Up/Failed Pick-Up"Paste or Enter Your Tracking Number
In the tracking number field, enter the tracking number/shipment that has the issue.If Any, You Can Enter Issue Details
You can enter the details of your issue and request a pickup reschedule in this field.Click 'Create Ticket'
Once everything is filled out and correct, you can click the "Create Ticket" button to submit your ticket to Biteship.Ticket Successfully Created
The ticket has been successfully submitted and will be reviewed by our team to process the pickup reschedule.Check Ticket Status
You can view the progress of your ticket in your ticket details.
Important Things to Note When Rescheduling
Reschedule Deadline: Some couriers have a specific deadline for rescheduling. Make sure to reschedule the pickup before the specified deadline to ensure the slot is available.
Reschedule Confirmation: Always double-check the confirmation in your ticket to ensure the reschedule was successful.
Frequently Asked Questions
Can I reschedule the pickup more than once?
Yes, you can reschedule more than once, but be sure to check the courier's policy regarding pickup attempts.Is there a guarantee that the courier will come at the new pickup time?
Biteship strives to ensure couriers arrive according to the new schedule, but delays may occur due to operational reasons. Be sure to monitor the pickup status on the dashboard.Can I cancel the pickup after rescheduling?
Yes, you can cancel the pickup after rescheduling, but make sure to check the cancellation policy of the selected courier.
If you have further questions, please contact support@biteship.com.