To expand your business reach to international markets, Biteship now offers the International Shipping feature that can be created directly through the Biteship Dashboard.
This feature allows users and business owners to send goods across countries conveniently, transparently, and efficiently without complicated manual processes. At this initial stage, Biteship's international shipping service covers shipments from origin locations Jakarta and Bandung to the destination country Singapore.
This article will help you understand:
- What Biteship international shipping service is
- Advantages of creating international shipments from the dashboard
- Available routes and coverage areas
- Terms and required documents
- Steps to create an international shipping order
- Allowed and prohibited items (Prohibited Items)
- Estimated delivery time to Singapore
- FAQ about Biteship international shipping
1. What Is Biteship International Shipping?
Biteship International Shipping is an integrated cross-border courier service designed to facilitate sellers and companies in delivering products to customers abroad.
This service is fully integrated into the Biteship Dashboard, so you do not need to switch platforms or contact courier parties separately. Simply input shipping data, print labels, and schedule package pickup directly from your account.
2. Available Shipping Routes
Currently, Biteship's international shipping service supports the following specific routes:
- Origin City: DKI Jakarta & Bandung
- Destination Country: Singapore
Biteship continues to develop to expand origin areas in other cities in Indonesia and add destination routes to other strategic countries in Asia and worldwide.
3. Advantages of International Shipping via Biteship Dashboard
Using the international shipping feature from the Biteship dashboard offers various conveniences for your business operations:
- Directly from the Dashboard: 100% digital ordering process without needing to visit courier outlets.
- Package Pickup: Couriers will pick up packages directly from your location/warehouse in Jakarta and Bandung.
- Real-Time Tracking: Shipping status from Indonesia until it reaches the recipient in Singapore can be monitored directly from the dashboard.
- Cost Transparency: Shipping cost estimates and handling fees are clearly displayed before placing the order.
- Easy Documentation: Filling out item declarations and supporting documents is structured within the system.
4. Documents and Information to Prepare
Before creating an international shipping order, make sure you prepare the following information and documents to ensure smooth Customs inspection:
- Sender Details: Name, full address in Jakarta/Bandung, email, and active phone number.
- Recipient Details in Singapore: Full name, full address in Singapore (including 6-digit Postal Code), phone number, and email.
- Item Description: Specific item name, quantity, item value (in IDR/SGD), as well as package weight/dimensions.
- Commercial Invoice / Purchase Receipt: Price details and item types for customs inspection purposes.
- Sender’s Identity Number / KTP: For export data validation purposes.
5. How to Create International Shipping on Biteship Dashboard
Step 1: Login to Biteship Dashboard
Log in to your account through the Biteship Dashboard using your registered email and password.
Step 2: Select Order Menu / Create Shipment
Click the Create Shipment button and select the International Shipping option.
Step 3: Specify Origin and Destination Locations
Select the pickup origin location (Jakarta or Bandung) and choose the destination country Singapore. Enter the recipient’s full address including Singapore postal code.
Step 4: Fill in Item Details & Customs Declaration
Enter product details, category, quantity, item value, and package dimensions (length, width, height, and weight). Make sure the item description is accurate and clear.
Step 5: Choose Courier Service & Check Costs
The system will display available international courier partners along with estimated shipping costs and estimated delivery times. Choose the most suitable option.
Step 6: Pay & Confirm Order
Make the shipping payment according to your chosen method (Biteship Balance, Billing, or Transfer). Once confirmed, the shipping label (Air Waybill) and Commercial Invoice will be automatically issued.
Step 7: Print Label & Attach to Package
Print the shipping label and supporting documents, then neatly attach them to the package before the courier arrives for pickup.
6. Prohibited Items
To ensure safety and comply with aviation regulations as well as customs laws in Indonesia and Singapore, the following types of items are prohibited from being shipped:
- Pressurized liquids, aerosols, hazardous chemicals, or flammable materials.
- Perishable/wet food without special permits or durability certification.
- Illegal drugs, narcotics, and psychotropic substances.
- Illegal goods, cash, precious metal jewelry, and valuables without special insurance.
- Certain animal or plant products requiring export-import quarantine.
- Sharp weapons, firearms, and counterfeit/fake goods (registered brand replicas).
7. Estimated Delivery Time to Singapore?
The estimated delivery time from Jakarta/Bandung to Singapore generally requires:
- 2–4 business days for normal shipping process.
- Delivery time may be affected by customs clearance processes in Singapore and completeness of item documents.
8. FAQ About Biteship International Shipping
Will the courier pick up the package directly from my location?
Yes, package pickup is available for origin areas Jakarta and Bandung directly at the sender’s registered address in the dashboard.
Is there a minimum or maximum weight limit?
There is no minimum weight limit, but maximum weight and dimensions follow the regulations of each courier partner displayed on the dashboard.
Who bears the import duty and tax in Singapore?
Import tax regulations follow the Singapore Tax Authority rules (GST/Tax). Tax costs are generally billed to the recipient or according to the chosen shipping scheme.
What if my origin address is outside Jakarta or Bandung?
Currently, the international shipping feature directly from the dashboard only supports pickup points in Jakarta and Bandung. For other origin cities, the service will be gradually opened soon.
9. Conclusion
The International Shipping feature in Biteship provides ease for your business to reach the Singapore market practically, integrated, and efficiently directly from one dashboard.
Start using the International Shipping feature from Jakarta and Bandung to Singapore through your Biteship Dashboard now! If you have questions or issues, please contact the Biteship support team via support@biteship.com.