To ensure smooth and timely deliveries, it is important for Biteship users to understand the cut-off times of each courier. The cut-off service is the latest daily time by which orders can still be processed and picked up by the courier on the same day. If an order is placed after the cut-off time, the pickup will be scheduled for the next working day.
Below is the cut-off service schedule for several couriers available on the Biteship platform:
| Courier | Instant | Sameday | Nextday | Regular | Cargo | Note |
|---|---|---|---|---|---|---|
| JNE | - | - | 14.00 | 14.00 | 14.00 | If the shipping order is placed by 14:00, the pickup process will be done on the same day. If the order is placed after 14:00, the pickup will be scheduled for the following day (H+1). |
| J&T | - | - | - | 15.59 | - | If the shipping order is placed by 15:59, the pickup process will be done on the same day. If the order is placed after 15:59, the pickup will be scheduled for the following day (H+1). |
| Sicepat | - | - | 14.59 | 14.59 | 14.59 | If the shipping order is placed by 14:59, the pickup process will be done on the same day. If the order is placed after 14:59, the pickup will be scheduled for the following day (H+1). |
| SAP | - | 09.00 | 15.00 | 15.00 | 15.00 | Orders must be placed at least 1 hour before cut-off to be picked up on the same day. If the order request is made after the cut-off time, pickup will be scheduled for the following day (H+1). |
Anteraja | - | 12.00 | 15.00 | 15.00 | - | Same Day service allows delivery within a maximum of 8 hours within the city. |
ID Express | - | - | - | 15.00 | 15.00 | If the shipping order is placed by 15:00, the pickup process will be done on the same day. If the order is placed after 15:00, the pickup will be scheduled for the following day (H+1). |
| Lion Parcel | - | - | - | 16.00 | 16.00 | If the shipping order is placed by 16:00, the pickup process will be done on the same day. If the order is placed after 16:00, the pickup will be scheduled for the following day (H+1). |
Ninja Xpress | - | - | - | 14.59 | - | If the shipping order is placed by 14:59, the pickup process will be done on the same day. If the order is placed after 14:59, the pickup will be scheduled for the following day (H+1). |
| TIKI | - | - | 11.59 | 15.00 | 15.00 | The cut-off times apply only for origin DKI Jakarta; for other origins, the cut-off for Regular and Cargo services is 11:59 and Next Day is 09:59. |
Sentral Cargo | - | - | - | - | 15.00 | Only serves cargo service (packages > 10 kg). |
| RPX | - | 09.59 | 14.00 | 14.00 | 13.00 | Orders must be placed at least 1 hour before cut-off to be picked up on the same day. If the order request is made after the cut-off time, pickup will be scheduled for the following day (H+1). |
| Paxel | - | 12.00 | 12.00 | 17.59 | - | Usually similar to Nextday service. Depends on the delivery situation. |
| Lalamove | 24 hours | - | - | - | - | Depends on courier availability in certain areas. (Instant service) |
| Grab | 24 hours | 14.00 | - | - | - | Depends on courier availability in certain areas. (Instant service) |
| Gojek | 24 hours | 15.00 | - | - | - | Depends on courier availability in certain areas. (Instant service) |
Tips to Avoid Delivery Delays:
- Check the courier’s cut-off times through Biteship documentation or API before placing orders.
- Process orders earlier than the cut-off time, especially on working days.
- Use the Synchronization feature if you have a high volume of orders for more efficient processing.
If you have further questions about cut-off times or delivery issues, please contact our team via email at support@biteship.com. We are ready to assist you!