Managing Biteship couriers is now simpler through the Couriers page (Courier Marketplace). From one page, you can view all available couriers, install the couriers you want to use, and uninstall couriers you no longer need.
Installed couriers will appear on the Courier Configuration page and in your store integration settings, such as Shopify and WooCommerce. There, you can select which services from those couriers you want to activate.
By managing couriers properly, the shipping options that appear when creating an order will be more relevant to your business needs.
This article will help you understand:
- The difference between installing a courier and activating courier services
- How to install a courier from the Couriers page
- How to view courier details, terms, and conditions
- How to activate courier services in Courier Configuration
- How to uninstall an unused courier
- The courier limit based on your subscription plan
1. What Is the Courier Integration Page in Biteship?
The Couriers page is a catalog of all couriers you can use in Biteship, including regular, instant, cargo, and international couriers. Courier management in Biteship consists of two stages:
| Stage | Location | Function |
|---|---|---|
| Install a courier | Integrations > Couriers | Adds the courier to your account. |
| Activate services | Shipping > Configuration (Courier Configuration page), or the Shopify/WooCommerce integration page | Selects services from installed couriers that will appear as shipping options. |
Only installed couriers can have their services configured. If a courier has not been installed, it will not appear on the Courier Configuration page or in your store integration settings.
2. How to Install a Courier in Biteship
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Sign in to the Biteship Dashboard, then select Integrations > Couriers from the sidebar. Find the courier you want using the Search couriers field, or filter the list by category: All, Regular, Instant, Cargo, or International.
- Review the courier information in the list, including the Status, Type, and number of Services.
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Click the Install button in the row of the selected courier.
- After the installation is successful, the courier status changes to Installed, and the number of installed couriers in the upper-right corner of the list increases.
You can also access this page through the Add courier button available on the Courier Configuration page and in the Shopify and WooCommerce integration settings.
3. How to View Courier Details and Terms
Before installing a courier, you can review its details first.
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On the Integrations > Couriers page, click the row of the courier you want to view (not its button).
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The details panel will open on the right side of the screen.
The details panel displays an About section containing a description of the courier, as well as Terms & Conditions, which may include the following information, depending on the courier:
- Insurance: insurance availability and maximum coverage.
- Pickup Schedule: the courier's package pickup schedule.
- Available Services: the list of services offered by the courier.
- Failed Pickup Policy: terms that apply if a pickup fails.
- Additional Notes: other information you need to know.
- Prohibited Items: types of items that cannot be shipped.
You can install or uninstall the courier directly using the Install or Uninstall button at the bottom of the panel.
4. How to Activate Services for an Installed Courier
After installing a courier, make sure the services you want to offer are active so they appear as options when checking shipping rates and creating orders.
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Open Shipping > Configuration from the sidebar. The Courier Configuration page will open.
- Installed couriers are grouped by shipping type: Instant Shipment, Regular Shipment, Regular Cargo Shipment, and International Shipment. Next to the courier name, you can see the number of active services, such as 2/5 active.
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Click the courier name to display its list of services.
- Activate or deactivate each service using the toggle on the right. Changes are saved automatically.
To view the courier terms from this page, click the View Terms button next to the courier name.
Service settings on the Courier Configuration page apply to orders created through the Dashboard. For Shopify or WooCommerce stores, configure courier services in the Configure Courier Services section on the respective integration page. For the complete guide, see the articles about integrating Shopify and WooCommerce with Biteship.
5. How to Uninstall a Courier
- Open Integrations > Couriers.
- Hover over the Installed button for the courier you want to uninstall. The button will change to Uninstall, then click the button.
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The Uninstall this courier? confirmation window will appear. Click Yes, uninstall to continue, or Cancel to cancel.
Important: Uninstalling a courier will remove it from the Courier Configuration page and all connected integrations. All activations for that courier's services will also be removed. If you install the courier again, you will need to reactivate its services.
6. Understanding Courier Statuses and Limits
Courier statuses
- Installed - Installed: The courier has been added to your account, and its services can be configured in Courier Configuration or the integration settings.
- Available - Available: The courier can be installed but has not yet been added to your account.
Courier limit based on your plan
The number of couriers you can install depends on your Biteship subscription plan. If your plan has a limit, the counter on the Couriers page will display a format such as 3 of 3 couriers installed.
When the limit is reached, the Install button cannot be clicked, and information appears stating that you have reached your plan's courier limit. To install another courier, you can uninstall an unused courier or click Upgrade plan to upgrade your subscription.
International couriers
Couriers in the International category can only be installed if your account has the International Shipping add-on or is subscribed to the Scale plan.
7. Tips for Managing Biteship Couriers
- Read the terms before installing: Check the pickup schedule and prohibited items list to make sure they are compatible with the products you sell.
- Choose couriers based on your needs: Combine regular couriers for intercity shipping with instant couriers for same-day delivery.
- Check services after installing: Open the Courier Configuration page to make sure the services you want are active.
- Be careful when uninstalling a courier: Service activations in all channels will be removed, including Shopify and WooCommerce stores.
8. FAQ About Managing Biteship Couriers
What is the difference between installing a courier and activating courier services?
Installing a courier means adding the courier to your account through Integrations > Couriers. Activating services means selecting which services from that courier will appear as shipping options through the Courier Configuration page or the integration settings.
Why doesn't a courier I installed appear when creating an order?
Make sure at least one service from that courier is active under Shipping > Configuration. Courier availability also depends on the sender's and recipient's locations.
Why can't I click the Install button?
You may have reached the courier limit for your subscription plan, or the courier may be an international courier that requires the International Shipping add-on or the Scale plan.
Can I uninstall all couriers?
No. Your account must have at least one installed courier.
Which couriers are available in Biteship?
Biteship integrates with various couriers, such as JNE, J&T, SiCepat, AnterAja, GoSend, Grab Express, and others. You can view the complete list under Integrations > Couriers. Courier availability depends on the sender's and recipient's locations.
How do I choose the cheapest courier?
When creating an order, Biteship automatically displays a price comparison of all active courier services. Choose a service with a suitable price and estimated delivery time. For the complete guide, see the article How to Create an Order in Biteship.
9. Conclusion
Through the Couriers page, you can easily install and uninstall couriers, then configure active services on the Courier Configuration page or in your store integrations. This ensures that the shipping options offered to customers always meet your business needs.
If you experience any issues while managing couriers, please contact the Biteship support team at support@biteship.com.