To ensure smooth and timely delivery, it is important for Biteship users to understand the cut-off times for each courier. The cut-off service is the daily deadline by which orders can still be processed and picked up by the courier on the same day. If an order is placed after the cut-off time, the pickup will be scheduled for the next business day.
Below is the cut-off service schedule for several couriers available on the Biteship platform:
| Courier | Instant | Sameday | Nextday | Regular | Cargo | Note |
|---|---|---|---|---|---|---|
| JNE | - | - | 2:00 PM | 2:00 PM | 2:00 PM | If the shipping order is placed by 2:00 PM, the pickup process will be done on the same day. If the order is placed after 2:00 PM, the pickup process will be done on the next day (H+1). |
| J&T | - | - | - | 3:59 PM | - | If the shipping order is placed by 3:59 PM, the pickup process will be done on the same day. If the order is placed after 3:59 PM, the pickup process will be done on the next day (H+1). |
| Sicepat | - | - | 2:59 PM | 2:59 PM | 2:59 PM | If the shipping order is placed by 2:59 PM, the pickup process will be done on the same day. If the order is placed after 2:59 PM, the pickup process will be done on the next day (H+1). |
| SAP | - | 9:00 AM | 3:00 PM | 3:00 PM | 3:00 PM | Orders must be placed at least 1 hour before the cut-off to be picked up on the same day. If the order request is made after the cut-off time, the pickup process will be done on the next day (H+1). |
Anteraja | - | 12:00 PM | 3:00 PM | 3:00 PM | - | The Same Day service allows delivery within a maximum of 8 hours within the city. |
ID Express | - | - | - | 3:00 PM | 3:00 PM | If the shipping order is placed by 3:00 PM, the pickup process will be done on the same day. If the order is placed after 3:00 PM, the pickup process will be done on the next day (H+1). |
| Lion Parcel | - | - | - | 4:00 PM | 4:00 PM | If the shipping order is placed by 4:00 PM, the pickup process will be done on the same day. If the order is placed after 4:00 PM, the pickup process will be done on the next day (H+1). |
Ninja Xpress | - | - | - | 2:59 PM | - | If the shipping order is placed by 2:59 PM, the pickup process will be done on the same day. If the order is placed after 2:59 PM, the pickup process will be done on the next day (H+1). |
| TIKI | - | - | 11:59 AM | 3:00 PM | 3:00 PM | The cut-off times apply only for origin DKI Jakarta. For other origins, the cut-off for Regular and Cargo services is 11:59 AM, and for Next Day service is 9:59 AM. |
Sentral Cargo | - | - | - | - | 3:00 PM | Only serves cargo service (packages > 10 kg). |
| RPX | - | 9:59 AM | 2:00 PM | 2:00 PM | 1:00 PM | Orders must be placed at least 1 hour before the cut-off to be picked up on the same day. If the order request is made after the cut-off time, the pickup process will be done on the next day (H+1). |
| Paxel | - | 12:00 PM | 12:00 PM | 5:59 PM | - | Usually similar to Next Day service. Depends on the situation at the time of delivery. |
| Lalamove | 24 hours | - | - | - | - | Depends on courier availability in certain areas. (Instant service) |
| Grab | 24 hours | 2:00 PM | - | - | - | Depends on courier availability in certain areas. (Instant service) |
| Gojek | 24 hours | 3:00 PM | - | - | - | Depends on courier availability in certain areas. (Instant service) |
Tips to Avoid Delayed Shipments:
- Check the courier’s cut-off times via Biteship documentation or API before placing an order.
- Process orders earlier than the cut-off time, especially on business days.
- Use the Synchronization feature if you have a high volume of orders for more efficient processing.
If you have further questions regarding cut-off times or encounter any shipping issues, please contact our team via email at support@biteship.com. We are ready to assist you!