Choosing the right courier when creating a shipment on Biteship is very important because changing the courier after the order is confirmed is generally not possible. Once the order is placed, the system immediately forwards the shipping details to the courier for processing.
However, in certain conditions such as selecting the wrong service or changing shipping needs, you can still try contacting the Biteship support team to check the possibility of changes or order cancellations.
Why Can't the Courier Be Changed After the Order Is Placed?
1. Orders Are Immediately Processed by the Courier
Once you confirm the shipment on Biteship, the order data is immediately forwarded to the chosen courier's system.
This process usually includes:
- Scheduling pickup or collection.
- Creating the shipping receipt.
- Sorting and courier operational processes.
- Delivery route arrangements.
Because the process is already underway, changing the courier after the order is confirmed is usually not possible.
2. Each Courier's Operational Policies
Each courier has different policies and operational systems regarding order changes or shipment cancellations.
Many logistics partners have strict rules after an order is placed to maintain operational stability and delivery speed.
3. Shipping Cost Estimates and Delivery Times Can Change
Each courier has:
- Different shipping rates.
- Different estimated delivery times.
- Different coverage areas.
- Different additional services.
Changing the courier after the order is placed can affect the shipping cost and the delivery SLA previously selected.
What You Can Do If You Want to Change the Courier
1. Contact the Biteship Support Team Immediately
If there is a mistake in choosing the courier or other urgent needs, contact the Biteship support team as soon as possible.
You can contact:
support@biteship.com
Include the following information to speed up the checking process:
- Tracking number or order number.
- Selected courier.
- Reason for wanting to change the courier.
- Current shipping status.
2. Request Shipment Cancellation If Possible
If changing the courier is not possible, you can try to request order cancellation and create a new shipment using a different courier.
However, cancellation can only be done if the shipment has not been further processed by the courier.
Make sure you check:
- Pickup status.
- Shipping receipt status.
- Courier cancellation policy.
- Potential cancellation fees.
3. Check Shipping Status on the Biteship Dashboard
The possibility of changes is usually higher if the shipping status is still:
- Waiting for pickup.
- Not yet processed by the courier.
- Manifest not yet created.
If the package has already been picked up or is in transit, changing the courier is almost always not possible.
Tips for Choosing the Right Courier from the Start
Compare All Shipping Options
Before checkout, review all available shipping options on Biteship.
Compare based on:
- Shipping cost.
- Estimated delivery time.
- Service type.
- Coverage area.
- Insurance availability.
Match the Courier to the Type of Goods
For high-value, large, or sensitive items, choose a courier that provides:
- Shipping insurance.
- Cargo services.
- Special handling.
- Real-time tracking.
Consult with the Support Team If Unsure
If you are unsure about which shipping service is most suitable, the Biteship team can help provide recommendations based on your business needs and shipment type.
FAQ About Changing Couriers on Biteship
Can I change the courier after the receipt is created?
Generally, no. Once the receipt is created and the order is processed by the courier, changing the courier is usually no longer possible.
Can I cancel the shipment and create a new order?
Yes, as long as the shipping status still allows cancellation according to the courier’s policy and Biteship’s system.
What should I do if the courier experiences a delay?
If there are issues or delivery delays, immediately contact the Biteship support team for further checking and assistance coordinating with the courier.
Need Help With Shipping?
If you need assistance related to changing couriers, canceling shipments, or other logistics issues, please contact:
support@biteship.com
The Biteship team is ready to help ensure your business shipping process runs smoothly.