Purpose of this Guide
- You can create shipping labels and have your package picked up automatically by an instant courier.
Important!
- Make sure the Shopify plugin is active when importing orders.
- This tutorial is only for instant couriers such as Gojek, Grab, Lalamove, and Borzo.
- To create an instant courier shipping label, please see the following article.
Detailed Steps
1. Open the Orders page and click "All." Then select "Ship Items" as shown in the image below.
2. Select "Import Orders" and click "Import Orders" as shown in the image below.
3. Successfully imported orders will appear; apply filters according to your needs.
4. Pay using "Balance" or "Invoice" (Terms and conditions apply; please contact Biteship Customer Service for more information).
5. Orders that have been successfully created will enter the "Draft" page under the "Awaiting Confirmation" tab. Since the coordinate points are estimates provided by Biteship, it is recommended to confirm with the customer to ensure the destination point is accurate.
6. You can choose between Ship Now (without confirmation and the shipping label is created immediately) or Confirm (Recommended).
7. Click "Confirm" where you will be directed to the WhatsApp Desktop API link with a template provided by Biteship.
8. The confirmation page will look like the image below when clicked.
9. Congratulations! If the customer has confirmed or you choose to ship immediately, the shipping label has been successfully created and the courier will deliver your package as soon as possible.
10. Print the shipping label in the Biteship dashboard by selecting one or multiple orders. The Shopify Order ID (e.g., #1101) will appear under Reference Id and can be exported.
11. Select "Print Orders" as shown in the image below.
12. Choose settings for printing the shipping label and click "Download Label."
13. The shipping label has been downloaded and is ready to print!
🧐 Frequently Asked Questions (FAQ)
Q: Is this feature free?
A: Currently, all features and Customer Service Support for Shopify on Biteship are completely free.
Q: What if a customer confirms outside of operating hours (e.g., at 1 AM)?
A: In this case, unfortunately, the courier will pick up the package afterward. It is recommended to send confirmation no later than 3 hours before operating hours end and ensure the customer confirms at least 1 hour before operating hours end.
Q: Can the shipping label format such as courier logo, Biteship logo, fonts, and others be changed?
A: Currently, all shipping label formats cannot be changed, except for hiding Insurance Value, Shipping Cost, Sender's Phone Number, and Sender's Address.
Q: I am using Shopify International; can I use the Biteship plugin?
A: Currently, no. The Biteship plugin on Shopify is only for Indonesia. However, you can use Biteship's API and Webhook products to meet your needs.
Q: What if I experience issues with delivery, such as the package not arriving at the recipient's address?
A: Contact Biteship Customer Service for further assistance.