If you no longer need shipping services or want to stop using the platform, you can proceed with the Closure and Deletion of Your Biteship Account.
This process ensures that all personal data, business information, shipping history, and API integrations connected to your account are processed securely in accordance with Biteship's privacy policy and terms of service.
This article will help you understand:
- Requirements and terms before deleting an account
- Consequences of closing a Biteship account
- Things to prepare before submitting a request
- How to close and delete an account
- Estimated time required to delete an account
- Reasons an account deletion request may be rejected
1. Account Closure Requirements & Terms
Before submitting an account closure request, make sure you have fulfilled the following requirements so the process can run smoothly:
- There are no ongoing transactions or shipments (in-transit)
- All bills or outstanding payments have been fully paid
- The remaining Biteship balance (credit/top-up) has been withdrawn or cleared
- Any pending COD fund disbursement and refund processes have been completed
- The request is submitted by the registered account owner or PIC
2. Consequences of Deleting a Biteship Account
Please note that account deletion is permanent. Once the account has been successfully deleted, you will lose access to:
- The dashboard and all shipping history data
- API Key access and connected online store integrations
- Any remaining account balance that has not been withdrawn (it will be forfeited if not withdrawn beforehand)
- Saved addresses (Address Book) and customer data
- Priority support services or ongoing partnership programs
3. Things to Prepare and Do Before Deletion
To protect your data and assets, make sure you do the following before starting the deletion process:
- Download Transaction History & Reports: Save shipping reports and proof of payment for your business bookkeeping or tax requirements.
- Withdraw the Remaining Balance: Withdraw the funds (balance disbursement) to the registered bank account until the balance reaches Rp0.
- Disconnect API / Plugin Integrations: Disable the Biteship integration on your e-commerce platform or website to prevent errors in your online store system.
- Resolve Shipping Issues: Make sure all insurance claims, returns, or shipping complaints have been fully handled.
4. How to Close and Delete a Biteship Account
To request the closure or deletion of your Biteship account, you can send a request email to support@biteship.com with the subject Account Closure Request and the following example email body format
Budi
5. Estimated Time Required to Delete an Account
The data verification and deletion process takes:
- 3–7 business days to validate data and check transaction obligations
- It may take longer if there are still COD transactions, active shipments, or unresolved payment issues
During this process, your account may be temporarily deactivated before it is permanently deleted from the database.
6. Reasons an Account Deletion Request May Be Rejected
An account closure request may be rejected or delayed if any of the following conditions are found:
- There are still shipping receipts with an active or undelivered status (in-transit)
- There are outstanding bills for service usage
- There is still a remaining account balance that has not been withdrawn
- The COD fund disbursement process is still being completed
- The request was submitted from an email address different from the email registered with Biteship
- There are unresolved claim investigations or shipping disputes
7. FAQ About Closing and Deleting an Account
Can a deleted account be reactivated?
No. An account that has been successfully deleted is permanent and cannot be restored. If you want to use Biteship in the future, you must register a new account.
What happens to my remaining balance if my account is deleted immediately?
Biteship strongly recommends withdrawing your entire remaining balance before submitting an account closure request. Any balance remaining in a deleted account cannot be automatically returned.
Can I register again using the same email address?
Yes, once the account deletion process has been fully completed and the data has been deleted from the system, you can use the email address to register a new Biteship account.
How long is my transaction data stored after my account is deleted?
For legal, tax, and financial audit compliance, some financial transaction data records may be retained for a limited period in accordance with applicable laws and regulations before being completely deleted.
8. Conclusion
A Biteship account can be closed and deleted easily as long as all transaction obligations, balance disbursements, and shipments have been completed.
Make sure you have downloaded all necessary data before submitting a deletion request because this action is permanent.
If you experience any issues or need assistance during the account closure process, please contact the Biteship support team at support@biteship.com.