Understanding Biteship’s New Subscription Plans and Migration Process

Starting 2 November 2026, Biteship will use a new subscription structure consisting of Starter, Grow, Scale, and Biteship Plus.

This change combines usage across Dashboard, Shopify, WooCommerce, and API into one subscription structure. This means that one company uses the same Biteship plan for its channels, with more centralised management of plans, usage, Billing, and add-ons.

As Biteship continues to develop its platform and capabilities to support the logistics operations of growing businesses, the subscription structure is also being updated so that the available plans, usage, and capabilities are easier to understand and manage in one place.

This article explains the change schedule, new plans, the migration process for existing users, the application of limits, and what you need to check before the changes take effect.

Change schedule

Old plans purchased or renewed before 2 November will still be migrated to the new structure on 2 November, with the active period following the period that has already been paid for.

What is changing?

The four Biteship plans available in the new structure are:

Finance and Developer seats remain unlimited. Add-on availability follows the plan and capabilities being used.

For a more complete feature comparison, see the Biteship Pricing page.

One company uses one plan

In the new structure, plans are no longer separated by Dashboard, plugin, or API.

If your company uses more than one Biteship channel, all of those channels will follow the same plan at the company level. Relevant Billing and usage will also be managed in one structure.

For example, if your company has a Grow plan from a migrated Shopify subscription, Dashboard and API usage for the same company will also follow Grow.

How does this change apply to my account?

If you are already using Biteship Plus

If you are an existing Biteship Plus user, your current plan is not affected by this subscription update.

You do not need to migrate your plan as part of this change.

For accounts with a commercial agreement, custom pricing, or other special settings, the account terms will continue to follow the applicable agreement.

If you use Biteship Dashboard

If your company uses Dashboard and does not have another subscription mapping the company to a different plan, the account will automatically be placed on Starter on 2 November.

If your company also has another Biteship subscription, such as a Shopify/WooCommerce subscription migrated to Grow, Dashboard will follow the plan assigned to that company.

Starting 9 November, Dashboard usage will follow the plan limits, including shipments, returns, active couriers, origin locations, custom rates, and certain roles.

Therefore, check the plan applied to your account and your usage during 2–8 November to ensure that the plan capacity remains suitable for your operational needs.

If you use Biteship API

If your company currently uses the API without another subscription mapping the account to a different plan, the account will automatically be placed on Starter.

On Starter, the use of Rates, Tracking, and Maps uses a pay-per-request scheme from the first request.

Grow and Scale have monthly quotas included in the plan:

For API usage not covered by the plan quota, the applicable rates are Rates Rp5/request, Tracking Rp10/request, and Maps Rp2/request, using Bitepoints. On Starter, these rates apply from the first request.

The monthly Rates, Tracking, and Maps quotas are shared quotas at the company level. Usage from relevant Biteship channels, including Dashboard, Shopify/WooCommerce, and API, contributes to the same quota.

If your company also has another subscription that results in a Grow, Scale, or other plan, the API will follow the company plan instead of receiving a separate plan.

How are Shopify and WooCommerce migrations carried out?

If you use one of the old plugin plans, the migration will be carried out automatically on 2 November 2026. You do not need to purchase a new plan just to complete the migration process.

The payment period remains unchanged: monthly plans are migrated to monthly plans, and yearly plans to yearly plans.

The existing plan’s end date also does not change. There will be no migration fee, top-up, refund, or prorated adjustment during the migration.

For Essentials Yearly only

Essentials Yearly users will receive Grow Yearly until the end date of the plan that has already been paid for, without needing to pay the difference during migration.

The previous recurring payment for Essentials Yearly will not be carried over after migration. The next renewal will follow the Grow structure and pricing applicable at the time of renewal.

What happens on 9 November if usage exceeds the limit?

Plan limits begin to be enforced on 9 November 2026. Until 8 November, you have time to check and adjust the resources you want to retain.

Finance and Developer seats remain unlimited. Order history and API usage will also not be deleted due to the enforcement of limits.

If you want to decide which resources will continue to be used, adjust them before 9 November.

What do I need to do?

1. Check the plan applied to your account through Biteship Dashboard > Billing after the new Billing becomes active.
2. Compare your current usage with the plan limits, including shipments, returns, active couriers, origin locations, custom rates, team members, and API usage.
3. Make sure the couriers and resources most important to your business remain within the plan limits.
4. If you use Shopify or WooCommerce, check the migration result for your plugin plan.
5. If you use the API, check your Rates, Tracking, Maps, order, return, and Bitepoints balance usage.
6. If your usage exceeds the limit, adjust your resources, use the available add-ons, or choose a plan with capacity that is more suitable.

Information about the active plan, subscription period, usage, transactions, invoices, and renewal settings is available through the Billing menu.

Frequently Asked Questions

Do I need to create a new account?

No. Your company account remains the same. The changes concern the plan and Billing structure.

Do I need to migrate manually?

No. Affected existing subscriptions will be migrated automatically on 2 November according to the applicable account treatment.

Will my plan be limited immediately on 2 November?

No. The migration and new Billing take effect on 2 November, while the new limits begin to be enforced on 9 November. The period from 2–8 November can be used to check and adjust your account.

What if I purchase or renew an old plan during October?

Purchases will continue to use the old structure until 1 November. The plan will still be migrated on 2 November, and the active period will follow the period that has been paid for.

Is there an additional fee during migration?

No. For existing paid subscriptions that are migrated, there will be no top-up, refund, or prorated calculation during migration.

What happens to my auto-renewal after migration?

If your plugin subscription previously used auto-renewal, the subscription and saved payment method will be migrated to Billing according to the migration mechanism. You do not need to re-enter your payment method just to maintain your active subscription.

An exception applies to Essentials Yearly. The previous recurring payment for Essentials Yearly will not be carried over after migration. The plan will remain migrated to Grow Yearly until the end of the paid active period, and the next renewal will follow the Grow structure and pricing applicable at that time.

How much will I pay at my next renewal?

At the next renewal, the charge will follow the plan and add-on pricing structure applicable at the time of renewal.

If your account has custom pricing, a commercial agreement, or special pricing settings, the terms of that account agreement will remain the reference.

If my plan is yearly, can add-ons be paid for monthly?

No. The add-on period follows the main plan period. If your plan uses a yearly period, the relevant add-ons will also follow a yearly period.

Add-ons do not have a special yearly discount. The cost for a yearly period is calculated based on the add-on’s monthly price × 12, unless otherwise specified.

Can one company use different plans for Dashboard, plugins, and API?

No. One company uses the same plan for the Biteship channels it uses.

Do Shopify/WooCommerce still require a separate plugin plan?

Not under the new structure. Shopify and WooCommerce subscriptions are no longer managed as separate plugin plans as they were previously.

Shopify/WooCommerce plugins are managed as part of the Biteship plan or as an add-on available through Billing. Availability follows the plan and capabilities being used.

Can I upgrade my plan?

Yes. After the new Billing becomes active, you can choose a more suitable plan if your shipment, courier, location, team, plugin, or API needs exceed your current plan.

Can I purchase an add-on without upgrading my plan?

Yes, as long as the add-on is available for the plan and capabilities you use. Add-on availability may vary between plans.

Can I choose which resources to retain before the limits are enforced?

Yes. Before 9 November, you can manually adjust your resources so that the most important resources remain within the plan limits.

You can check and adjust active couriers, origin locations, team members, custom rates, and other resources with limits. If needed, you can also use the available add-ons or choose a plan with more suitable capacity.

If a resource is deleted because it exceeds the limit and I then upgrade, will the resource automatically return?

No, not for resources that have been permanently deleted.

Origin locations, certain team members, or custom rates that have been deleted must be created or added again if needed after you upgrade.

Couriers that were only deactivated and not permanently deleted can be reactivated as long as your plan capacity allows it.

What happens if my order or return quota runs out?

Orders and returns are not charged an additional fee per transaction after the quota runs out.

When the order quota is full, new order creation will be blocked until the next quota period or until you use a plan with more suitable capacity. Previous orders and history will remain stored.

The same applies to returns. When the return quota is full, new return creation will be blocked, while previous returns and history will remain available.

What happens if my Rates, Tracking, or Maps quota runs out?

For plans with an included monthly quota, Rates, Tracking, or Maps usage beyond the quota may be charged per request using Bitepoints according to the applicable rates:

• Rates: Rp5/request
• Tracking: Rp10/request
• Maps: Rp2/request

If your Bitepoints balance is insufficient, requests may fail until the balance is topped up or the quota becomes available in the next period.

On Starter, Rates, Tracking, and Maps use a pay-per-request scheme from the first request.

Are subscription payments made using Bitepoints?

No. Subscription payments are made through the payment/Billing page. Bitepoints continue to be used for certain usage that is charged through Bitepoints, including certain API usage outside the quota.

What if my account has custom pricing or a special agreement?

The terms of a commercial agreement or special account settings remain the primary reference. Catalogue pricing and limits may differ for accounts with special treatment.

Where can I check my plan and usage?

Starting 2 November, open Biteship Dashboard > Billing > Summary to view the active plan, validity period, auto-renewal, usage, transactions, and invoices.

What if I need assistance?

If you still have questions about the plan or migration process after reading this guide, create a Support Ticket through Biteship Dashboard or contact support@biteship.com.