Biteship provides refunds for cancelled shipments as long as the applicable terms and conditions are met. Refunds are usually possible if the shipment has not been processed by the courier or if certain issues occur during the shipping transaction.
Refund funds will be returned to the Biteship Main Balance and can be reused for future shipping transactions or other services on the Biteship platform.
Terms and Conditions for Shipping Refunds at Biteship
1. Cancellation Before Shipment is Processed
You can request a full refund if the cancellation is made before the shipment is processed by the courier or before the package is picked up.
In this condition, the transaction is considered not yet started, so a refund can still be made.
2. Errors in Shipping or Transaction Details
If an error occurs when creating the shipment, such as:
- Incorrect recipient address entered.
- Mistake in package weight or dimensions.
- Selecting an inappropriate shipping service.
- Other errors in shipping data input.
You can contact the Biteship support team to assist with the cancellation and refund process before the shipment is processed.
3. Cancellation Due to Issues from the Courier
A refund can also be processed if the shipment is cancelled due to issues from the courier, such as:
- Delivery area is unreachable.
- Courier operational disruptions.
- Technical issues with the shipping service.
- Pickup cannot be performed.
In these situations, the Biteship team will help conduct checks and process refunds according to the applicable policies.
4. Shipments Already Processed or In Transit
Refunds generally cannot be made if the package has:
- Been picked up by the courier.
- Entered the shipping process.
- Status is in transit or en route.
Therefore, make sure to cancel as soon as possible if you want to stop the shipment.
How to Request a Refund on Biteship
If you want to request a refund, please contact the Biteship support team and include the following information:
- Order number or shipment number.
- Reason for cancellation.
- Screenshot or supporting evidence if needed.
- Details of the issue encountered.
You can contact the support team via:
support@biteship.com
Where Are Refund Funds Returned?
Refund funds will be returned to the Biteship Main Balance and can be reused for:
- Creating new shipments.
- Using fulfillment services.
- Other service transactions on the Biteship platform.
FAQ on Refunds and Refunds at Biteship
Can I get a refund after the package is processed?
Generally, refunds only apply if the shipment is cancelled before the shipping process starts. If the package has already been picked up or is in transit, refunds usually cannot be made.
How can I check the status of my refund?
You can check the refund status through the Biteship dashboard or view transaction history and support tickets related to the refund request.
How long is the refund process at Biteship?
The refund processing time may vary depending on the type of issue and verification process from the courier or payment system.
Need Help with Shipping Refunds?
If you have further questions about refunds, shipment cancellations, or refunds at Biteship, please contact:
support@biteship.com
The Biteship team is ready to assist with checking and handling your refund process.