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Is COD shipping option available on Biteship?
Yes, it is available
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Which couriers offer COD and what are the COD admin fees / COD fees?
Courier / 3PL Service Fee (charged from the COD amount paid by the buyer) Minimum COD Fee Minimum COD Value Maximum COD Value 7+ Days Disbursement 5 Days Disbursement 3 Days Disbursement SiCepat 4% 5% 6% Rp2,000 Rp1,000 Rp2,500,000 TIKI 4% 5% 6% - - - SAP 3% 4% 5% - - Rp10,000,000 JNE 4% 5% 6% Rp3,500 Rp25,000 Rp5,000,000 J&T 4% 5% 6% - - - Anteraja 3% 4% 5% Rp5,000 Rp5,000 Rp2,500,000 ID Express 3% 4% 5% - - -
Formula for calculating COD admin fee (COD Value (product price + shipping cost)) * fee percentage based on courier and selected fund disbursement time
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What is the minimum and maximum COD value?
- Minimum COD value Rp1,000 per package
- Maximum COD value Rp10,000,000 per package
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How to withdraw balance from COD sales?
Go to the “COD Report” menu > Available Balance > Withdraw Balance
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What is Available Balance?
COD value available from completed orders
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What is Withheld Balance?
COD value that will enter Available Balance after the order status is completed
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What is Withdrawal in Process?
COD value currently in the withdrawal process
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What is Withdrawable Balance?
COD value that has met the COD fund disbursement time (7/5/3 days)
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What is Total Cost Details?
Total bill of shipping cost and other fees (if any)
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What is Total Withdrawable Balance?
Withdrawable Balance - Total Cost Details
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When does the COD value enter the Available Balance?
After the package has been received by the buyer and the order status is completed
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How long is the withdrawal process for Available Balance?
- Withdrawal process will be completed within a maximum of 1x24 hours on working days (Monday-Friday)
- Withdrawals on holidays (Saturday, Sunday, & public holidays) will be processed on the next working day
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Are there any fees for withdrawing Available Balance to my bank account?
No withdrawal fees
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What is the minimum and maximum withdrawal amount for Available Balance to my bank account? - - Minimum Withdrawal Amount: Rp 50,000
- Maximum Withdrawal Amount: According to the user's available funds
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What if my package fails to be delivered?
If during the delivery process the courier cannot find the recipient's address or the recipient is not at the address listed on the shipping label, the courier will attempt to redeliver the package the next day (maximum 2 delivery attempts). After that, the package will be returned to the sender. For instant courier deliveries, there will be no redelivery attempts and the package will automatically be returned to the sender.
The return fees for each courier are as follows:Courier Return Fee SiCepat COD & NON-COD (Free) JNE COD (100% of return route shipping cost), NON-COD (Free) TIKI COD & NON-COD (100% of return route shipping cost) SAP From and To Java Island = Free, From and To outside Java Island 50% of outbound shipping cost IDExpress COD & NON-COD (Free) -
Biteship will make payment of Shipping Cost and Product Price to the client (not the sender)
Example:Description Cost Shipping Cost Rp10,000.00 Product Price Rp500,000.00 Service Fee (Product Price x 3%) using SAP 7 Days Rp15,000.00 Recipient will pay Shipping Cost and Product Price* Rp510,000.00 First Party will forward payment to Second Party Rp510,000.00 First Party will invoice Shipping Cost** and COD Service Fee to Second Party Rp25,000.00
If the item is returned to the Sender, in this case the order status is returned, Biteship will only charge the Shipping Cost to the client.
Please register at the link https://dashboard.biteship.com/signup to start your shipping with COD!