Cash on Delivery (COD) is a payment method where the buyer pays the courier directly upon receiving the package. For sellers, this means that funds from COD transactions do not immediately enter the account but are first collected by the courier, then forwarded to Biteship, and finally can be withdrawn by you to the registered bank account.
Understanding the COD fund disbursement mechanism is important so you can accurately monitor your business cash flow, know when funds are ready to be withdrawn, and avoid issues during the balance withdrawal process.
This article will help you understand:
- How the three types of COD balances work on the Biteship dashboard
- COD fund disbursement timing based on the selected type
- How to withdraw COD balance to a bank account
- Fees charged during withdrawal
- Important points to ensure a smooth withdrawal process
1. Understanding the Three Types of COD Balances in Biteship
The COD Fund Report page on the Biteship dashboard displays three balance cards, each reflecting the real-time status of your COD funds:
Available Balance
COD funds from orders that have the status Delivered and have met the disbursement waiting period (Real-Time, 3, 5, or 7 days after delivery completion). This balance can be withdrawn to your bank account.
Held Balance
COD funds from orders still in the delivery process (e.g., being picked up, in transit, or on hold). This balance will move to the Available Balance once the order is completed and the waiting period is met.
Withdrawal In Process
COD funds for which you have submitted a withdrawal request and are being processed by the Biteship team. This balance cannot be withdrawn again until the process is complete.
2. COD Fund Disbursement Timing
When you create a COD order, you can choose the disbursement timing type:
- Real-Time: Funds are disbursed immediately after the order is delivered
- 3 days: Funds are disbursed 3 days after the order status is completed
- 5 days: Funds are disbursed 5 days after the order status is completed
- 7 days: Funds are disbursed 7 days after the order status is completed
This timing is the minimum waiting period before COD funds enter the Available Balance and can be withdrawn. This option is usually set when creating the order or based on an agreement with the Biteship team.
3. How to View the COD Fund Report
- Log in to the Biteship Dashboard at dashboard.biteship.com
- In the left navigation menu, click COD Fund Report
- The COD Fund Report page will display three balance cards: Available Balance, Held Balance, and Withdrawal In Process
- Click View Orders under each card to see the list of orders contributing to that balance
At the bottom of the page, there is also a Transaction History for Available Balance (COD) section that records all incoming and outgoing COD balance activities.
4. How to Withdraw COD Balance
Make sure you have added the destination bank account before making a withdrawal. Bank accounts can be added via Settings → Profile → Bank Account.
Withdrawal steps:
- On the COD Fund Report page, click the Withdraw Balance button on the Available Balance card
- The Select Bank (step 1 of 2) modal will appear. Choose the bank account for disbursement from the list of registered accounts
- If no account is available, click Add Bank Account and fill in the account information, then save
- After selecting the account, click Next
- The Balance Withdrawal (step 2 of 2) page displays an invoice summary:
- COD balance in process: amount of funds still being processed and not yet available for withdrawal.
- COD balance available for withdrawal: total COD funds that can be withdrawn
- Fee Details (if applicable): shipping fees, discounts, COD fees, VAT on shipping fees, VAT on COD fees, and remaining payment
-
Total Withdrawable Balance: net amount that will be transferred to your account
- Review the summary and click Withdraw Balance
- Enter your account password for security confirmation
- If successful, a notification "Withdrawal Request Has Been Processed" will appear
5. Transfer Process and Timing to Bank Account
After the withdrawal request is successfully submitted:
- The transfer process will be completed within a maximum of 1×24 business hours (Monday–Friday)
- Withdrawals requested on holidays (Saturday, Sunday, and public holidays) will be processed on the next business day
- During the process, the COD balance will appear in the Withdrawal In Process card and you cannot submit a new withdrawal until the process is finished
6. Terms and Conditions for COD Fund Withdrawal
Some conditions that must be met to make a withdrawal:
- Minimum withdrawal of Rp 50,000 - withdrawals below this amount cannot be processed
- No active withdrawal - only one withdrawal request can be processed at a time
- Balance must not be negative - if your balance is negative, top up first before submitting a withdrawal
- Bank account must be registered - ensure the bank account is added before making a withdrawal
- Feature not available for users using the WooCommerce and Shopify plugins
7. COD Status on Orders
Each COD order has a status that reflects the position of its funds:
- pending - COD funds are awaited from the courier, order is still active
- verifying - COD funds are being verified
- paid - COD payment from the buyer has been confirmed received
- disbursedRequested - you have submitted a withdrawal request for this order
- disbursed - COD funds have been successfully transferred to your account
- rejected - withdrawal request was rejected; the order will revert to pending status and can be resubmitted
8. FAQ About COD Fund Disbursement
Why can't I withdraw my COD balance even though the order is completed?
Most likely, the order has not met the disbursement waiting period (3, 5, or 7 days after completion, depending on the chosen type). Monitor the Held Balance card and wait until the funds move to the Available Balance.
Can I submit more than one withdrawal request in a day?
No. Only one withdrawal request can be active at a time. You can submit a new withdrawal only after the previous withdrawal process is complete.
Why is the amount I received less than the COD order value?
The transferred amount is the net COD value after deducting applicable fees, such as shipping fees, COD fees, and VAT (if you use the net-off payment scheme). Detailed fee summaries can be seen on the withdrawal confirmation screen before you press the Withdraw Balance button.
What happens if my withdrawal is rejected?
The COD order status will revert to pending and the funds will return to the Available Balance. You can resubmit the withdrawal. Contact Biteship support if rejections occur repeatedly.
How do I view the history of COD balance withdrawals?
On the COD Fund Report page, scroll down to the Transaction History for Available Balance (COD) section. You can filter by transaction type, including order completions and balance cancellations.
Conclusion
The COD fund disbursement mechanism at Biteship is designed to provide full transparency over the cash flow from each of your COD transactions. By monitoring the three types of balances - Available Balance, Held Balance, and Withdrawal In Process - you can manage your business finances more strategically.
If you experience issues during the withdrawal process or have further questions, contact the Biteship support team via email at support@biteship.com or through the live chat feature on the dashboard.