The Cash on Delivery (COD) feature on the Biteship dashboard allows you to create shipments with payment methods where customers pay upon delivery. This article will explain in detail how to set up and manage COD orders through the Biteship dashboard.
What is COD on Biteship?
COD (Cash on Delivery) is a payment method where customers pay for their orders directly to the courier upon receiving the goods. Biteship facilitates this method for couriers that support COD services.
How to Create an Order Request Using the COD Feature
Here are the steps to create an order using the COD method through the Biteship dashboard:
1. Log in to the Biteship Dashboard
Access your account via dashboard.biteship.com.
2. Access the "Order" Menu
- Click the Shipping menu on the left side of the dashboard, then go to the Orders tab.
- Select the “Send Package” button.
3. Fill in Shipping Information
Complete the following shipping details:
- Sender’s address and recipient’s address. (Ensure all data is entered completely with the correct phone number and postal code to avoid issues such as shipping cost changes and others.)
-
Item details, including weight, dimensions, and description. (Double-check that the weight and package size match the scale to prevent additional weight / payment remaining during the payment process).
4. Select a Courier that Supports COD
- After filling in the shipping data, Biteship will display a list of available couriers.
- Select a courier that supports COD services (marked with the label “COD available” or “Tersedia COD” on the courier options).
- Make sure the selected service indeed supports payment on delivery.
- Check or activate the "COD" or "Pay on Delivery" option in the payment section.
- Enter the amount the recipient must pay upon receiving the goods (COD value: shipping cost + item/package price).
*NOTE: If the COD courier does not appear, try triggering by selecting a courier that already has COD available in the courier options. Make sure the COD option is checked, then the COD-available couriers will appear.
5. Confirm and Create the Order
- Review the order details again.
- Click “Create Order” to complete the process.
Tips for Using the COD Feature
- Make sure the recipient’s address is complete and clear to minimize the risk of returned shipments.
- Use the tracking feature on the dashboard to monitor shipping progress.
- Inform customers that they should prepare cash corresponding to the COD amount when receiving the goods.
- Check the courier’s policy regarding COD fund disbursement timing to align with your expectations.
Couriers That Support COD
Some couriers that support COD services (depending on the region and type of service) include:
- SiCepat (Regular COD)
- J&T Express (COD)
- Anteraja (Sameday/Nextday COD)
- IDExpress (COD Service)
- JNE (COD)
- SAP (COD)
-
TIKI (COD)
Always double-check the availability of COD services when selecting a courier during the order creation process.
If you encounter any issues using the COD feature on the Biteship dashboard or have other questions, please contact our support team via email at support@biteship.com. We are ready to assist you!