The Cash on Delivery (COD) feature in the Biteship dashboard allows you to create shipments with a payment method in which customers pay upon delivery. This article explains in detail how to set up and manage COD orders through the Biteship dashboard.
What Is COD in Biteship?
COD (Cash on Delivery) is a payment method in which customers pay for their orders directly to the courier when the goods are received. Biteship facilitates this method for couriers that support COD services.
How to Create an Order Request Using the COD Feature
Below are the steps for creating an order using the COD payment method through the Biteship dashboard:
1. Log In to the Biteship Dashboard
Log in to your account through dashboard.biteship.com.
2. Access the "Order" Menu
- Click the Shipping menu on the left side of the dashboard, then go to the Orders tab.
- Select the “Send Goods” button
3. Enter the Shipping Information
Complete the following shipping details:
- Sender's address and recipient's address. (Make sure the information is entered completely, including the correct phone number and ZIP code, to avoid unwanted issues such as changes to shipping costs and others.)
-
Item details, including weight, dimensions, and description. (Make sure the weight and package size match the scale measurements to avoid additional weight / payment remaining during the payment process.)
4. Select a Courier That Supports COD
- After entering the shipping information, Biteship will display a list of available couriers.
- Select a courier that supports COD services (indicated by the “COD available” or “COD Available” label in the courier options).
- Make sure the selected service supports payment upon delivery.
- Check or enable the "COD" or "Cash on Delivery" option in the payment section.
- Enter the amount that the recipient must pay when the goods are received (the COD value: shipping cost + item/package price).
*NOTE: If a COD courier does not appear, trigger it by selecting a courier that is already available for COD from the courier options. Make sure the COD section is enabled, and the available COD courier options will then appear.
5. Confirm and Create the Order
- Review the order details.
- Click “Create Order” to complete the process.
Tips for Using the COD Feature
- Make sure the recipient's address is complete and clear to minimize the risk of returned goods.
- Use the tracking feature in the dashboard to monitor the delivery progress.
- Inform customers that they must prepare the exact amount of cash for the COD payment when receiving the goods.
- Check the courier's policy regarding the disbursement timeframe for COD funds to ensure it meets your expectations.
Couriers That Support COD
Some couriers that support COD services (depending on the region and service type) include:
- SiCepat (Regular COD)
- Anteraja (Sameday/Nextday COD)
- IDExpress (COD Service)
- JNE (COD)
- SAP (COD)
-
TIKI (COD)
Always check the availability of COD services again when selecting a courier during the order creation process.
If you experience any issues using the COD feature in the Biteship dashboard or have other questions, please contact our support team by email at: support@biteship.com. We are ready to help!