Topping up your Biteship balance is a way to add funds to your account so they can be used immediately to pay shipping costs each time you create an order. With a sufficient balance, your orders can be processed without interruption and the courier can be scheduled for pickup right away.
Biteship provides two types of payment methods for topping up your balance: QRIS for amounts below Rp1,000,000 and Virtual Account for amounts of Rp1,000,000 and above. The payment method will be displayed automatically based on the top-up amount you select.
This article will help you understand:
- Terms for top-up amounts and payment methods
- How to top up your Biteship balance via QRIS
- How to top up your Biteship balance via Virtual Account
- Top-up transaction statuses and how to continue a pending payment
- Answers to frequently asked questions about balance top-ups
1. Biteship Balance Top-Up Terms
Before topping up, note the following terms:
- Minimum amount: Rp10,000 per transaction.
- Maximum amount: Rp50,000,000 per transaction.
- Amounts below Rp1,000,000: payment is made using QRIS.
- Amounts of Rp1,000,000 and above: payment is made using Virtual Account.
- Payment time limit: payment must be completed within 1 hour after the top-up is created.
- Service fee: the service fee depends on the payment method you select on the payment page. The balance added to your account remains equal to the top-up amount you selected.
| Top-up amount | Payment method |
|---|---|
| Rp10,000 – Rp999,999 | QRIS |
| Rp1,000,000 – Rp50,000,000 | Virtual Account |
2. How to Top Up Your Biteship Balance Through the Dashboard
Adding Balance
- Sign in to the Biteship Dashboard at dashboard.biteship.com using your account.
- Open the Balance menu, then click the Add Balance button.
- In the Top-Up Amount window, select an amount from the list: Rp10,000, Rp20,000, Rp50,000, Rp100,000, Rp250,000, Rp500,000, or Rp1,000,000.
- For amounts above Rp1,000,000, select > 1,000,000 Pts, then enter the amount you want (minimum Rp1,000,001, maximum Rp50,000,000).
- Click Make Payment. The Biteship payment page will open in a new tab and display the payment method based on the amount you selected.
Paying with QRIS (Amounts Below Rp1,000,000)
- On the payment page, the QRIS code and total payment amount will be displayed immediately.
- Open a mobile banking app or digital wallet that supports QRIS.
- Scan the QR code displayed on the screen. If you opened the payment page on your phone, click Download QR Code, then upload the QR image in your payment app.
- Verify the merchant name (Biteship) and payment total, then confirm the payment in your app.
- After the payment is successful, you will be redirected to the dashboard page where you started the top-up, and your balance will increase automatically.
Paying with Virtual Account (Amounts of Rp1,000,000 and Above)
- On the payment page, open the Bank Transfer section, then select the Virtual Account bank you want.
- The Virtual Account number and total payment amount will be displayed. Copy the Virtual Account number.
- Make the payment through one of the following channels:
- Mobile banking or internet banking: select the transfer or Virtual Account payment menu, enter the Virtual Account number, then confirm.
- ATM: select the transfer or Virtual Account payment menu, enter the Virtual Account number, then follow the instructions on the screen.
- Make sure the amount you pay exactly matches the total shown on the payment page.
- After the payment is confirmed, your Biteship balance will increase automatically.
Continuing an Incomplete Payment
If you accidentally close the payment page, you do not need to create a new top-up as long as the 1-hour payment time limit has not expired.
- Open the Balance menu in the Biteship Dashboard, then view the Transaction Information table.
- Find the top-up transaction with the status Awaiting Payment, then click Pay in the Actions column.
- You will return to the payment page to complete the transaction.
3. Understanding Biteship Balance Top-Up Statuses
- Awaiting Payment: the top-up request has been created and is waiting for your payment.
- Successful: the payment has been received and the balance has been added to your account.
- Expired: the payment was not completed within 1 hour, so the payment page is no longer valid. Please create a new top-up.
- Failed: the transaction could not be processed successfully. Please try again.
- Rejected: the transaction was rejected by the system or the Biteship team. Contact the support team for more information.
4. Tips for a Smooth Biteship Balance Top-Up
- Choose an amount based on the desired payment method: want to pay with QRIS? Choose an amount below Rp1,000,000. Want to pay with Virtual Account? Choose an amount of Rp1,000,000 or more.
- Pay the displayed total: paying a different amount may cause the payment to fail.
- Complete the payment within 1 hour: prepare your payment app before clicking Make Payment, because the payment page will expire after 1 hour.
- Use one link for one payment: if you still have a top-up awaiting payment, continue that payment using the Pay button to avoid duplicate transactions.
- Save your payment receipt: a transfer receipt or payment screenshot will help the support team if the balance has not been added.
- Top up before your balance runs out: make sure your balance is always sufficient so order creation is not interrupted. To create a new order, see the article How to Create an Order in Biteship.
5. FAQs About Biteship Balance Top-Ups
What is the minimum and maximum Biteship balance top-up amount?
The minimum top-up amount is Rp10,000 per transaction, and the maximum amount is Rp50,000,000 per transaction.
Why can't I select Virtual Account for a top-up below Rp1,000,000?
For amounts below Rp1,000,000, top-up payments are made using QRIS. Virtual Account is available for amounts of Rp1,000,000 and above. If you want to pay using Virtual Account, select an amount of Rp1,000,000 or more.
Why doesn't QRIS appear when I top up Rp1,000,000 or more?
For amounts of Rp1,000,000 and above, payment is made using Virtual Account. If you want to pay with QRIS, select an amount below Rp1,000,000. You can make more than one top-up as needed.
Which banks are available for Biteship Virtual Account?
Biteship Virtual Account is available for various banks. The latest list of banks will be displayed on the payment page when you make a top-up.
Are there additional fees when topping up the balance?
The service fee depends on the payment method you select and will be displayed on the payment page. The balance added to your account remains equal to the top-up amount you selected.
How long does it take for the balance to be added after a successful payment?
The balance will be updated automatically within 1 to 15 minutes after the payment is confirmed. If your balance has not increased after more than 1 hour, contact the Biteship support team at support@biteship.com and include your payment receipt.
Can my Biteship balance be withdrawn?
Balance that has already been topped up cannot be withdrawn. The balance can only be used for shipping transactions on the Biteship platform, so adjust the top-up amount to your shipping needs.
What happens if I don't pay within 1 hour?
The top-up transaction will have the status Expired, and the payment page can no longer be used. You can create a new top-up request at any time.
Can I cancel an unpaid top-up?
Yes. An unpaid top-up can be canceled, or you can simply let it expire. Your balance will not be deducted for an unpaid transaction.
I have already paid, but the status is still Awaiting Payment. What should I do?
Reload the Balance page after a few minutes. If the status has not changed, make sure the amount paid matches the total on the payment page, then contact the Biteship support team and attach your payment receipt.
I entered the wrong amount when paying using Virtual Account. What will happen to my money?
If you entered the wrong transfer amount, your funds will be returned to your account and your Bitepoints balance will not increase. If you need further assistance, you can email support@biteship.com.
The payment screen did not open automatically. What should I do?
If you experience difficulties when making a payment, you can use the "Copy Link" button and open it in your browser. In addition, for a more convenient experience, you can disable the popup blocker in your browser because our payment screen will open automatically as a popup.
6. Conclusion
You can easily top up your Biteship balance using QRIS for amounts below Rp1,000,000 or Virtual Account for amounts of Rp1,000,000 and above. Complete the payment within 1 hour, and the balance will be added automatically after the payment is confirmed, allowing you to create an order and ship packages to customers right away.
If you experience any issues when topping up, please contact the Biteship support team via live chat in the dashboard or WhatsApp. We are ready to help.