General Explanation
If you use the Credit payment method or monthly invoicing with Biteship, all shipping fee transactions made during a certain period will be totaled and billed periodically through a monthly invoice.
However, sometimes there can be a difference in shipping costs between the initial estimate shown in the system and the final cost applied by the courier. This difference can occur due to several factors, such as:
- Differences between the estimated weight and the actual weight received by the courier.
- Differences in package dimensions after re-measurement.
- Additional fees from the courier (for example, remote area fees, insurance, or other additional services).
Shipping Cost Difference Billing Process
If there is a shortfall in payment (payment remaining) due to shipping cost differences, the billing process will be as follows:
- Record in Biteship System
The shipping cost difference will be automatically recorded on your account in the Biteship system after the courier verifies the actual shipping cost. - Reconciliation and Accumulation of Charges
The additional charges will be accumulated along with all other shipping transactions during the current period until the end of the billing cycle. - Billing Through Monthly Invoice
At the end of the period (usually at the end of the month), all transactions — including the shipping cost difference (payment remaining) — will be listed in the monthly invoice.
The invoice will include:- A list of shipping transactions.
- The actual shipping costs confirmed by the courier.
- The amount of difference or shortfall (if any).
- Invoice Payment
Payment is made as usual according to the Credit / monthly invoicing system terms agreed upon between you and the Biteship team. Please ensure payment is made by the due date to avoid delays.
Example Case
For example, the estimated shipping cost in the Biteship system is Rp20,000, but after courier verification, the actual cost becomes Rp22,000.
There is a difference of Rp2,000, and this difference will be added to the next monthly invoice, not billed separately.
Conclusion
If there is a shipping cost difference in the Credit payment system, the shortfall billing (payment remaining) will be automatically included in your monthly invoice.
There is no manual or separate billing outside the Biteship invoicing system.
💡 Need further assistance?
If you have questions or need further clarification regarding billing or the Credit payment system, please contact us via email at support@biteship.com.