Biteship add-on subscriptions allow you to add quota or unlock certain features without having to change your subscription plan. This feature is useful when your plan quota is nearly used up in the middle of the billing period, or when you need a feature that is not yet included in your plan.
Add-ons apply to the current billing period, so you only pay according to your needs. You can purchase several add-ons at once in a single payment.
This article will help you understand:
- Types of subscription add-ons available on Biteship
- List of Quota Add-ons and Feature Add-ons, along with their prices
- How to purchase add-ons through the Biteship Dashboard
- Important terms and conditions before purchasing add-ons
1. What Is a Biteship Subscription Add-On?
An add-on is an additional item that you can purchase on top of your active subscription plan (Free, Grow, Scale, or Biteship Plus). Add-ons are divided into two categories:
- Quota Add-ons: increase usage limits, such as the number of orders, API requests, returns, origin locations, or team members. The price is calculated per quota unit.
- Feature Add-ons: provide access to features that are not included in your plan. The price is a fixed rate per period.
2. List of Biteship Quota Add-ons
The following is a list of Quota Add-ons that you can purchase. Add-on names are written as they appear on the dashboard.
| Add-on | Function | Price per quota | Minimum purchase |
|---|---|---|---|
| Origin location | Increases the number of origin locations or shipping warehouses on your account. | Rp10,000 | 1 |
| Manager member | Increases the number of team members with the manager role. | Rp100,000 | 1 |
| Operations member | Increases the number of team members with the operations role. | Rp35,000 | 1 |
Shipping Quota, Rates API, Tracking API, Maps API, and Returns are purchased in multiples of 100. Origin location, Manager member, and Operations member quotas are purchased per 1 unit.
3. List of Biteship Feature Add-ons
Feature Add-ons only appear on the dashboard if the feature is not yet included in your plan and you have not purchased it during the current period.
| Add-on | Function | Price per period | Available for plan |
|---|---|---|---|
| Shopify Integration | Connects your Shopify store for automatic order synchronisation and shipping management in one place. | Rp99,000 | Free (already included in Grow, Scale, and Biteship Plus) |
| WooCommerce Integration | Connects your WooCommerce store for automatic order synchronisation and shipping management in one place. | Rp99,000 | Free (already included in Grow, Scale, and Biteship Plus) |
| International Shipping | Provides access to international courier services for cross-border shipping. | Rp199,000 | Free and Grow (already included in Scale and Biteship Plus) |
If you purchase a Feature Add-on in the middle of the billing period, the price will be calculated on a prorated basis according to the remaining days in that period. The dashboard will display the information Rp... for the remaining period, along with the number of days remaining.
4. Biteship Subscription Add-On Terms You Need to Know
- Validity period: Add-ons are valid until the end of the billing period for the currently active plan. The expiry date is displayed with the information Until [date].
- Plans with cycles longer than one month: If your plan does not use automatic renewal and has a cycle longer than one month, the price of Quota Add-ons is calculated for all months in that period. The dashboard will display the information Billed for [number] months.
- Grace period: Add-ons cannot be purchased while your plan is in the grace period. Renew your plan first.
- Biteship Plus plan: The quota on the Biteship Plus plan is unlimited, so Quota Add-ons are generally not required.
- Transaction history: You can view add-on purchase transactions in the Billing > Transactions menu.
5. FAQ About Biteship Subscription Add-Ons
Can I purchase several add-ons at once?
Yes. You can select several Quota Add-ons and Feature Add-ons at once, then pay for them in a single checkout.
Why does a particular feature add-on not appear on my dashboard?
Feature Add-ons are not displayed if the feature is already included in your plan or if you have already purchased it during the current billing period. For example, Shopify Integration will not appear if you are using the Grow plan or a higher plan.
Can unused add-on quota be used in the next period?
No. Add-ons are only valid until the end of the current billing period. If you use automatic renewal, the add-ons you purchase will also be renewed and billed together with the plan in the next cycle.
Why can't I purchase an add-on?
Make sure your plan is still active and is not currently in the grace period. If the message Add-ons cannot be purchased during the grace period appears, renew your plan first, then try the purchase again.
When will an add-on become active after I pay?
Add-ons are activated automatically after your payment is confirmed. If the add-on has not appeared after the payment is successful, reload the Billing > Overview page or contact the Biteship support team.
Do I need to upgrade my plan if I frequently run out of quota?
If you regularly purchase large amounts of Quota Add-ons each period, upgrading to a higher plan may be more cost-effective. Compare plan options using the Change plan button in the Billing > Overview menu.
6. Conclusion
Biteship subscription add-ons give you the flexibility to add order, API, return, origin location, and team member quotas, or unlock features such as Shopify Integration, WooCommerce Integration, and International Shipping without having to change your plan. All purchases can be made directly from the Billing menu in the Biteship Dashboard.
If you experience any issues when purchasing an add-on, please contact the Biteship support team at support@biteship.com.