To optimise shipping operations, access a wider range of courier services, and use advanced operational features in your online store, users can Upgrade their Biteship Service Plan, which offers 3 options: Grow, Scale, and Biteship Plus.
This upgrade process is designed to allow Biteship merchants to easily activate various premium features, such as shipping automation, automatic tracking number checks, and order synchronisation without technical obstacles.
This article will help you understand:
- Benefits of upgrading your Biteship plan
- Preparation before upgrading your plan
- How to upgrade your Biteship plan
- Supported payment methods
- Causes of failed plan upgrades and their solutions
1. What Is a Biteship Plan Upgrade?
A Biteship plan upgrade is the process of increasing your Biteship plugin or integration subscription in your online store from the standard/free plan to a subscription plan with higher limits and more features.
Upgrading your plan is usually required to:
- Increase the monthly shipping transaction quota
- Enable integration with more courier and instant courier options
- Access automatic shipping fee calculation features on the checkout page
- Access COD (Cash on Delivery) and shipping insurance features
- Receive priority support from the Biteship team
2. Benefits of Upgrading Your Service Plan
By upgrading your Biteship integration plan, your business can gain the following benefits:
- Automatic bulk printing of tracking numbers and courier bookings
- Minimise issues caused by shipping fee API request quota limits
- Increase sales conversion rates with a variety of courier options
- Make it easier for customers to monitor shipping status in real time
- Scalable shipping operations when order volumes increase
3. Things to Prepare Before Upgrading
Before starting the plan upgrade process, make sure you have prepared the following:
- A Biteship Dashboard account connected to your online store
- An active payment method (Credit Card, Virtual Account, or E-Wallet)
- Estimated monthly shipping volume details to choose the appropriate plan
4. How to Upgrade Your Biteship Plan
Here are the steps to upgrade your Biteship plugin plan on the Biteship dashboard:
Step 1: Log in to the Biteship Dashboard
Log in to the Biteship dashboard using your account and navigate to Billing > Overview > Change Plan
Step 2: Select the Appropriate Plan
Review the available plans, then click the Select button for the plan that meets your store's shipping needs.
Step 3: Select the Activation Time & Payment Type
Select the activation time for the plan you want to upgrade to and its payment type, according to your store's needs.
Step 4: Select a Payment Method & Complete the Payment
Select your preferred payment method (such as Virtual Account, Credit Card, or e-Wallet). Complete the payment process before the specified deadline.
6. Common Issues and Causes of Failed Upgrades
If you encounter issues during the upgrade process, here are some common causes:
- Payment made after the deadline (expired payment)
- Payment authorisation failed (for example: insufficient credit card balance)
7. FAQ About Upgrading Your Biteship Plan
Will the balance/period of my old plan be forfeited when I upgrade?
No. The system will calculate the adjustment for the remaining period of your active plan proportionally (prorated) when you switch to a new plan.
Can I downgrade my plan at a later date?
Yes, you can change or downgrade your subscription plan through the Transactions menu at any time before the next billing cycle begins.
8. Conclusion
Upgrading your Biteship plan can improve shipping operational efficiency and expand the range of courier services available to your customers.
The upgrade process is designed to be quick and flexible, including through direct payment integration in Biteship's integrated billing system.
If you encounter any issues while upgrading your plan, please contact the Biteship support team at support@biteship.com.