If you run an online store on WooCommerce and use Biteship for shipping, you can add a shipping insurance option so customers get additional protection for the items shipped. Activating this insurance is important to avoid the risk of loss or damage to goods, as well as to increase customer trust in your store.
This article discusses easy steps to activate shipping insurance in WooCommerce through Biteship, including settings in the dashboard, checkout configuration, and checking the insurance status of orders.
1. Why Activate Insurance in WooCommerce?
- Protect your business from loss or damage to goods during shipping.
- Provide peace of mind for customers with a guarantee of item replacement if problems occur.
- Enhance the professionalism and reputation of your store.
- Automatic process without manual intervention every time there is an order.
2. How to Activate Insurance in WooCommerce Through Biteship
Step 1: Login to Your WooCommerce or WordPress Website
- Access the WordPress Dashboard, usually ending with /wp-admin.
Ensure your WooCommerce store is already connected to Biteship via the official plugin integration.
Step 2: Go to WooCommerce Integration Page
- Navigate to "WooCommerce" → "Settings".
Step 3: Configure Insurance in WooCommerce Biteship
To ensure insurance appears as an option at checkout, follow these steps:
- Go to the bottom section where the Courier list is displayed.
- Enable insurance according to your selected courier.
📌 Make sure this option is active so customers can select insurance during checkout.
Step 4: Test Orders with Insurance
After activating insurance, perform order testing to ensure this feature works properly:
- Create an order in WooCommerce by selecting products and shipping methods via Biteship.
- Go to the Checkout page, ensure the shipping price includes insurance and appears as part of the shipping cost or an additional option.
- Complete the order in WooCommerce, make sure there is an option for customers to activate insurance or not.
- If insurance is active, you can see this information in the Biteship Dashboard within the order details.
📌 If the insurance option does not appear, try refreshing the settings in WooCommerce or contact Biteship support for assistance.
3. How to Check the Insurance Status of Orders in WooCommerce and Biteship
To confirm that an order is covered by insurance, follow these steps:
In Biteship
- Log in to the Biteship Dashboard.
- Select the "Orders" menu.
- Click on the order you want to check.
- If insurance is active, you will see details such as insurance information on the order.
4. How Much Is the Insurance Fee in WooCommerce via Biteship?
The insurance fee is calculated based on a percentage of the item value, usually around 0.5% of the total value of the shipped goods.
| Item Value (Rp) | Insurance Rate | Total Insurance Cost (Rp) |
|---|---|---|
| 500,000 | 0.5% × 500,000 | 2,500 |
| 1,000,000 | 0.5% × 1,000,000 | 5,000 |
| 5,000,000 | 0.5% × 5,000,000 | 25,000 |
📌 This fee is added to the total shipping cost and displayed to customers on the WooCommerce checkout page.
5. FAQ About Insurance in WooCommerce with Biteship
Can I add insurance to WooCommerce orders that have already been created?
No, insurance can only be added when the order is first created. If the order has been processed without insurance, you cannot add it later.
Can customers choose whether or not to use insurance themselves?
Yes! You can set the insurance option as an optional choice at checkout, so customers can decide whether they want to add insurance or not.
What if the item is damaged or lost even though it is insured?
You can file a claim by contacting support@biteship.com and attaching supporting documents such as invoices, shipping proof, and photos of the item if damaged.
Are all items insurable?
No, items such as fresh food, chemicals, cash, and illegal goods cannot be insured. Make sure the items shipped meet the insurance requirements.
6. Conclusion
Activating shipping insurance in WooCommerce through Biteship is very easy and provides additional protection for customer orders. By setting insurance automatically or offering an option to customers, your business can reduce risks and increase customer trust.
Main steps to activate insurance in WooCommerce:
- Activate insurance in the Biteship Dashboard.
- Configure the insurance option in WooCommerce Checkout.
- Perform order testing to ensure this feature works.
- Use the Biteship Dashboard to check the insurance status of orders.
Don’t leave your orders unprotected. Make sure to activate insurance in WooCommerce now.
If you have further questions, contact support@biteship.com.