Biteship Operating Hours
Complete information on service hours and how to contact our team
The Biteship Customer Support team is ready to help you resolve shipping issues, technical questions, and account needs. Below is the operational schedule and available channels.
Operating Hours
| Day | Operating Hours |
|---|---|
| Monday | 09:00 AM – 06:00 PM WIB |
| Tuesday | 09:00 AM – 06:00 PM WIB |
| Wednesday | 09:00 AM – 06:00 PM WIB |
| Thursday | 09:00 AM – 06:00 PM WIB |
| Friday | 09:00 AM – 06:00 PM WIB |
| Saturday | 09:00 AM – 06:00 PM WIB |
| Sunday | 09:00 AM – 03:00 PM WIB |
Note: Sunday Service on Sunday operates for shorter hours (09:00 AM–03:00 PM WIB). For inquiries outside these hours, our team will respond on the next business day. |
Estimated Response Time
Our response depends on when you contact us:
| Time of Contact | Estimated Response |
|---|---|
| During operating hours | A few minutes (Live Chat / WhatsApp) |
| Outside operating hours | Slower — replied on the next business day |
| Via ticket / email | Max. 1x24 hours on business days |
How to Contact Customer Support
Choose the channel most convenient for you:
| Channel | Details |
|---|---|
| Live Chat | Available on the Biteship dashboard & website |
| 0811-1317-800 | |
| support@biteship.com | |
| Submit Ticket | Through the Biteship Help Center page |
Tips: Faster Response For the fastest assistance, use the Live Chat feature on your Biteship dashboard during operating hours. |
Happy shipping with Biteship!
Thank you for entrusting your business logistics to us. If there is anything we can assist you with, please do not hesitate to contact our team.