If you run an online store on WooCommerce and use Biteship for shipping, you can add a shipping insurance option so customers get extra protection for the items shipped. Enabling this insurance is important to avoid the risk of loss or damage to goods, as well as to increase customer trust in your store.
This article covers easy steps to enable shipping insurance in WooCommerce through Biteship, including settings in the dashboard, checkout configuration, and checking the insurance status of orders.
1. Why Enable Insurance in WooCommerce?
- Protect your business from loss or damage of goods during shipping.
- Provide peace of mind to customers with a guarantee of item replacement if problems occur.
- Enhance the professionalism and reputation of your store.
- Automated process without manual intervention every time there is an order.
2. How to Enable Insurance in WooCommerce Through Biteship
Step 1: Log in to Your WooCommerce or WordPress Website
- Access the WordPress Dashboard, usually ending with /wp-admin.
Make sure your WooCommerce store is connected to Biteship through the official plugin integration.
Step 2: Go to the WooCommerce Integration Page
- Navigate to "WooCommerce" → "Settings".
Step 3: Configure Insurance in WooCommerce Biteship
To ensure insurance appears as an option at checkout, follow these steps:
- Scroll down to where the list of Couriers is located.
- Enable insurance according to your chosen courier.
📌 Make sure this option is enabled so customers can select insurance during checkout.
Step 4: Test an Order with Insurance
After insurance is enabled, perform a test order to ensure this feature works properly:
- Create an order in WooCommerce by selecting a product and shipping method via Biteship.
- Go to the Checkout page, make sure the shipping price includes insurance and appears as part of the shipping cost or an additional option.
- Complete the order in WooCommerce, ensuring there is an option for the customer to enable insurance or not.
- If insurance is active, you can see this information in the Biteship Dashboard within the order details.
📌 If the insurance option does not appear, try refreshing the settings in WooCommerce or contact Biteship support for assistance.
3. How to Check the Insurance Status of Orders in WooCommerce and Biteship
To ensure orders are covered with insurance, follow these steps:
In Biteship
- Log in to the Biteship Dashboard.
- Select the "Orders" menu.
- Click the order you want to check.
- If insurance is active, you will see details such as insurance information on the order.
4. How Much Does Insurance Cost in WooCommerce via Biteship?
Insurance cost is calculated based on a percentage of the item value, usually around 0.5% of the total value of the goods shipped.
| Item Value (Rp) | Insurance Rate | Total Insurance Cost (Rp) |
|---|---|---|
| 500,000 | 0.5% × 500,000 | 2,500 |
| 1,000,000 | 0.5% × 1,000,000 | 5,000 |
| 5,000,000 | 0.5% × 5,000,000 | 25,000 |
📌 This cost is added to the total shipping cost and shown to customers on the WooCommerce checkout page.
5. FAQ About Insurance in WooCommerce with Biteship
Can I add insurance to a WooCommerce order that has already been created?
No, insurance can only be added when the order is first created. If the order has already been processed without insurance, you cannot add it later.
Can customers choose whether or not to use insurance themselves?
Yes! You can set the insurance option as an optional choice at checkout, so customers can decide whether they want to add insurance or not.
What if the item is damaged or lost even though it is insured?
You can file a claim by contacting support@biteship.com and attaching supporting documents such as invoices, proof of shipping, and photos of the damaged item if applicable.
Can all items be insured?
No, items such as fresh food, chemicals, cash, and illegal goods cannot be insured. Make sure the items shipped meet insurance requirements.
6. Conclusion
Enabling shipping insurance in WooCommerce through Biteship is very easy and provides extra protection for customer orders. By setting insurance automatically or offering it as an option to customers, your business can reduce risks and increase customer trust.
Main steps to enable insurance in WooCommerce:
- Enable insurance in the Biteship Dashboard.
- Configure the insurance option in WooCommerce Checkout.
- Perform test orders to ensure this feature works.
- Use the Biteship Dashboard to check the insurance status of orders.
Don’t leave your orders unprotected. Make sure to enable insurance in WooCommerce now.
If you have further questions, contact support@biteship.com.