In the world of shipping, items being sent can face various risks such as damage, loss, or delays. To provide protection to users, Biteship offers shipping insurance services that help secure goods during transit. This article will explain what shipping insurance on Biteship is, how it works, and the benefits it offers for your business.
1. What Is Shipping Insurance on Biteship?
Shipping insurance on Biteship is an additional service that provides financial protection in case of unwanted events such as damaged, lost, or undelivered items. With this insurance, users can file a claim for compensation based on the insured value of the goods.
Benefits of Using Shipping Insurance on Biteship
✅ Item Protection – Avoid losses due to items lost or damaged during shipping.
✅ Clear Claim Process – Has an easy and transparent claim procedure.
✅ Increases Customer Trust – Provides customers with peace of mind that the items they purchase are insured.
2. How Does Shipping Insurance on Biteship Work?
Shipping insurance on Biteship works as follows:
1️⃣ Activating Insurance When Placing an Order
- Insurance can be added when users place an order through the Biteship Dashboard, API, or e-commerce integrations (Shopify, WooCommerce, etc.).
- Users will see the option to activate insurance and enter the value of the goods they want to insure.
- The insurance cost will be automatically calculated based on a percentage of the item’s value.
2️⃣ Shipping Process with Active Insurance
- After the order is placed and insurance is activated, the item will be shipped by the courier according to the selected service.
- If the item arrives safely, no claim process is necessary.
- If damage or loss occurs, users can file an insurance claim.
3️⃣ Filing an Insurance Claim
If loss or damage occurs during shipping, users can file an insurance claim with the following steps:
- Contact the Biteship Team by creating a Claim Ticket (How to create a Claim Ticket) and submit a claim request.
-
Gather supporting documents, such as:
- Order proof and item invoice.
- Photos of the item before shipping and after receipt (if damaged).
- Loss statement from the courier (if the item is lost).
- Claim verification process will be carried out by the Biteship team and the related insurance provider.
- If the claim is approved, the user will receive compensation according to the insured value of the item.
3. How Much Does Shipping Insurance Cost on Biteship?
The insurance cost is determined based on a percentage of the insured item’s value. Generally, the insurance rate on Biteship is 0.5% of the item’s value, for all types of services and couriers used.
| Item Value (IDR) | Insurance Rate (0.5%) | Total Insurance Cost (IDR) |
|---|---|---|
| 500,000 | 0.5% x 500,000 | 2,500 |
| 1,000,000 | 0.5% x 1,000,000 | 5,000 |
| 5,000,000 | 0.5% x 5,000,000 | 25,000 |
📌 Note: This cost may vary depending on the courier’s policy and the type of items shipped.
4. What Items Can and Cannot Be Insured?
Not all items can be insured. Below are some items that are generally insurable and items that are excluded from insurance coverage.
✅ Items That Can Be Insured:
✔️ Electronics (cell phones, laptops, tablets)
✔️ Clothing, shoes, and accessories
✔️ Beauty and health products
✔️ Valuable documents and certificates
✔️ Dry food and non-perishable consumer products
❌ Items That Cannot Be Insured:
❌ Perishable goods (fruits, vegetables, fresh meat)
❌ Illegal or prohibited items
❌ Liquids or hazardous chemicals
❌ High-value items without valid proof of ownership
5. How to Activate Insurance on Various Biteship Channels?
Users can activate shipping insurance on Biteship through several methods depending on the platform used:
| Channel | How to Activate Insurance |
|---|---|
| Biteship Dashboard | Check the "Add Insurance" option when placing an order |
| Biteship API | Add the parameter courier_insurance: {{amount}} when placing an order via API |
| Shopify/WooCommerce | Enable the insurance option in the shipping method settings |
| Manual Order (Offline) | Contact the Biteship team to add insurance to the order |
6. Conclusion
Shipping insurance on Biteship is an additional feature that provides protection against lost or damaged items during shipping. With a relatively low cost, users can get a guaranteed compensation according to the insured value of the items.
Be sure to always activate insurance if you are shipping high-value or fragile items. If you have further questions, please contact support@biteship.com for more information. 🚀