Biteship provides two types of accounts designed for different needs: Main Account and Partner Account. The Main Account is the account used directly by merchants or sellers to manage their own shipments. Meanwhile, the Partner Account is specifically designed for third parties, such as software agencies, system integrators, or developers, who assist other merchants in the integration and onboarding process to the Biteship platform.
With a Partner Account, you can manage multiple merchant accounts centrally without having to switch accounts. This facilitates the assistance, configuration, and monitoring process for technical teams responsible for the successful implementation of Biteship on their clients’ side.
This article will help you understand:
- What a Main Account is and who it is intended for
- What a Partner Account is and its benefits for software agencies
- The main differences between the two account types
- How the Partner Account works in assisting merchants
1. What Is a Main Account?
The Main Account is the standard Biteship account owned and operated directly by the merchant or seller. The owner of the Main Account uses the Biteship dashboard to create shipping orders, manage balances, integrate their online store, and monitor daily shipment statuses.
Every merchant who wants to use Biteship’s shipping services must have a Main Account. All operational shipping activities, from label creation to package tracking, are carried out through this account.
2. What Is a Partner Account?
The Partner Account is a special type of account given to Biteship’s technical partners, such as software agencies, independent developers, or system integrators, who assist merchants in the onboarding and integration process with the Biteship platform.
Through a Partner Account, partners can:
- Access and manage merchant accounts that have linked their accounts to the partner
- Perform initial API integration configuration on behalf of merchants
- Gain access to exclusive features and documentation for Biteship technical partners
3. Main Differences Between Partner Account and Main Account
| Aspect | Main Account | Partner Account |
|---|---|---|
| User | Merchant or seller | Software agency, developer, system integrator |
| Main Function | Manage own shipments | Assist onboarding and integration of other merchants |
| Purpose | Daily shipping operations | Technical assistance and client management |
4. How the Partner Account Works in Assisting Merchants
As a Partner Account holder, you act as a bridge between Biteship and your clients (merchants). The general workflow is as follows:
- The partner registers and applies for a Partner Account with the Biteship team.
- Once approved, the merchants you want to assist need to link their Main Accounts to your Partner Account via the Biteship dashboard.
- After the merchant accounts are connected, you can access integration settings, API configurations, and the merchant’s shipping data from your Partner panel.
- You can help merchants configure API keys, set up webhooks, connect their stores, and ensure the integration runs smoothly before the merchants operate independently.
5. Benefits of Partner Account for Software Agencies
- Centralized Management: Manage multiple merchant accounts from one dashboard without repeated login-logout.
- Onboarding Efficiency: Accelerate client integration processes with direct access to their account’s technical settings.
- Priority Support: Biteship partners get a dedicated communication channel with Biteship’s technical team for faster issue resolution.
- Business Opportunities: As an official Biteship Partner, you can offer Biteship implementation services as part of your service portfolio to clients.
6. FAQ About Partner Account and Main Account on Biteship
Is it mandatory for software agencies to have a Partner Account to assist merchant onboarding?
No, it is not mandatory but highly recommended. Without a Partner Account, you must request login credentials directly from the merchant to access their account, which poses security risks. Partner Accounts provide official and structured access without sharing passwords.
Can a Partner Account be used to create shipping orders for oneself?
Partner Accounts are not designed for direct shipping operations. If you also have your own shipping needs, you still need to create a separate Main Account.
How many merchant accounts can be managed by one Partner Account?
There is no limit to the number of merchants that can be linked to one Partner Account. Contact the Biteship team at support@biteship.com for more information regarding capacity and applicable terms.
Do merchants need to give permission before partners can access their accounts?
Yes. Merchants must actively link their Main Accounts to your Partner Account via the Biteship dashboard. Partners cannot access merchant accounts without explicit consent from the respective merchants.
Where can I get the Biteship API key?
The API key is available in the Biteship Dashboard > Settings > API. Ensure the account is verified before the API key can be activated. As a partner, you can assist merchants in finding and configuring their API keys through the access granted.
How do I add team members to a Biteship account?
Merchants can add team members via Dashboard > Settings > Team, then click Invite Members. As a partner, you can guide merchants through this process during onboarding.
Conclusion
Main Account and Partner Account are two types of Biteship accounts with different but complementary roles. The Main Account is used by merchants for daily shipping operations, while the Partner Account is designed for technical parties such as software agencies who assist the integration and onboarding process of clients to the Biteship platform professionally and structurally.
If you are a software agency or developer who wants to become an official Biteship Partner, contact our team at support@biteship.com or visit the partner page at biteship.com for further registration information. The Biteship team is ready to help you start your journey as a Partner and ensure your clients successfully use Biteship’s shipping services.