Biteship provides claim services for shipments that experience damage or loss. The amount of claim compensation varies depending on whether the shipment is insured or not. This article will explain how claims are calculated under both conditions.
1. Claims with Insurance
If the user chooses to add insurance to their shipment, the claim value will be calculated based on the insured item's value, with maximum protection according to the declared and approved item value.
Requirements:
- Insurance must be activated when creating the order.
- The item value must be entered correctly during the shipping process.
- Supporting documents (such as purchase invoices) must be attached when filing a claim.
Insurance Fee:
- An insurance fee of 0.5% of the item value will be charged for each shipment using insurance.
Calculation:
- Compensation value = Insured item value
- Compensation may be subject to certain deductions by the insurance provider (such as administrative fees).
Example: If you send an item worth Rp1,000,000 and activate insurance:
- Insurance fee = 0.5% x Rp1,000,000 = Rp5,000
- Maximum compensation value = Rp1,000,000
- After deducting administrative fees (for example Rp50,000), the total compensation = Rp950,000
2. Claims without Insurance (Non-Insurance)
If the user does not add insurance, the claim compensation will follow the standard terms of the courier used.
Requirements:
- Claim submission must be accompanied by proof of damage or loss.
- Applicable for cases of negligence that can be proven to originate from the courier.
- Purchase invoice documents are still required as a reference for the item value.
Calculation:
- Compensation value = the lesser of 10x shipping cost OR the item value on the invoice, with a maximum compensation limit of Rp1,000,000
Example 1:
- Shipping cost: Rp15,000
- Item value (invoice): Rp300,000
- So: 10 x Rp15,000 = Rp150,000
- Compensation value = Rp150,000 (because it is less than the item price and below Rp1,000,000)
Example 2:
- Shipping cost: Rp25,000
- Item value (invoice): Rp2,000,000
- So: 10 x Rp25,000 = Rp250,000
- Compensation value = Rp250,000 (because the item price exceeds Rp1,000,000, but is still below the maximum limit)
Example 3:
- Shipping cost: Rp150,000
- Item value (invoice): Rp5,000,000
- So: 10 x Rp150,000 = Rp1,500,000
- Compensation value = Rp1,000,000 (because it exceeds the maximum compensation limit)
Conclusion
Activating insurance is highly recommended for shipping high-value items, as it provides protection according to the value of the shipped goods. Without insurance, the claim value is limited and only refers to a maximum calculation of 10x shipping cost or item value, with a ceiling of Rp1,000,000.
For optimal claim results, make sure to:
- Activate insurance when creating the order.
- Enter the item value accurately.
- Keep supporting documents such as purchase invoices.
If you have further questions or experience difficulties in the claim process, please contact our support team via email at support@biteship.com. We are ready to assist you!