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Guide to Activating Shipping Insurance via Biteship API

Biteship
Updated

Biteship provides a shipping insurance service that can be activated through the API to offer protection against loss or damage of goods during delivery. By using this feature, businesses can automatically add insurance to every order without having to activate it manually through the dashboard.

This article explains how to activate shipping insurance using the Biteship API, including the parameters used, example requests, how to check insurance status, and insurance cost information in the API response.

1. Why Activate Insurance Through Biteship API?

  • Full Automation – No need to activate insurance manually on the dashboard.
  • Maximum Protection – Reduces the risk of loss or damage to goods.
  • Increases Customer Trust – Provides assurance of the safety of shipped goods.
  • Easy to Manage – Can be configured through API requests with simple parameters.

2. How to Activate Insurance in Biteship API

To activate insurance in the Biteship API, add the parameter courier_insurance when creating a shipping order.

Parameters Used in the API

Parameter Data Type Description
courier_insurance Integer The value of the goods to be insured in Indonesian Rupiah.

3. Example API Request to Activate Insurance

Use the order creation endpoint POST /orders with the courier_insurance parameter as follows:

{
  "courier_insurance": 15000000
}

📌 Explanation:

  • courier_insurance: 15000000 means the value of the goods insured is Rp15,000,000.

4. API Response with Active Insurance

If the order is successfully created, the API response will include insurance details in the courier.insurance object.

{
  "id": "ORDER12345",
  "courier": {
    "tracking_id": "6de509ebdefgh4158ij3451c",
    "waybill_id": null,
    "company": "anteraja",
    "driver_name": null,
    "driver_phone": null,
    "driver_photo_url": null,
    "driver_plate_number": null,
    "type": "reg",
    "link": null,
    "insurance": {
      "amount": 500000,
      "fee": 2500,
      "note": ""
    }
  }
}

📌 Response Explanation:

  • amount shows the insured value of the goods.
  • fee indicates the insurance cost calculated according to the applicable rate.
  • The total shipping cost will include the insurance fee.

5. How to Check Insurance Status on an Order

To check if an order has insurance, use the endpoint GET /orders/{order_id} to retrieve order details.

GET https://api.biteship.com/v1/orders/:order_id

If insurance is active, the response will display insurance information as follows:

{
  "id": "ORDER67890",
  "courier": {
    "tracking_id": "6de509ebdefgh4158ij3451c",
    "waybill_id": null,
    "company": "anteraja",
    "driver_name": null,
    "driver_phone": null,
    "driver_photo_url": null,
    "driver_plate_number": null,
    "type": "reg",
    "link": null,
    "insurance": {
      "amount": 500000,
      "fee": 2500,
      "note": ""
    }
  }
}

6. What is the Insurance Cost in Biteship API?

The insurance cost is calculated based on a percentage of the value of the goods, usually around 0.5% depending on the courier’s policy.

Value of Goods (Rp) Insurance Rate Total Insurance Cost (Rp)
500,000 0.5% × 500,000 2,500
1,000,000 0.5% × 1,000,000 5,000
5,000,000 0.5% × 5,000,000 25,000

This cost will be automatically calculated by the API based on the value of the goods entered in the request.

7. Frequently Asked Questions about Biteship API Insurance

Can insurance be activated after the order is created?

No, insurance must be activated when the order is first created. If the order has already been processed without insurance, insurance cannot be added later.

What if the goods are lost or damaged even though they are insured?

You can file a claim to Biteship by providing supporting documents. Contact support@biteship.com for further claim processing. How to create a ticket here.

Can all goods be insured?

No, goods such as fresh food, chemicals, cash, and illegal items cannot be insured. Make sure your goods meet the criteria before activating insurance. See the list of insurable goods here

Can I set an insurance value different from the value of the goods?

No, the insurance value must match the value of the goods entered in the order.

8. Conclusion

Activating shipping insurance through the Biteship API helps businesses automatically add protection for goods during the order creation process.

Main steps to activate insurance via API:

  • Enter the courier_insurance parameter according to the value of the goods to be insured.
  • Check the API response to ensure the insurance cost has been calculated correctly.
  • Use GET /v1/orders/{order_id} to check insurance status after the order is created.

Use this feature to ensure safer deliveries and better protection for your business.

If you encounter difficulties activating insurance via API, please contact support@biteship.com.

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