What Is Shipping Insurance on Biteship and How Does It Work?

In the world of shipping, items sent can face various risks such as damage, loss, or delays. To provide protection to users, Biteship offers shipping insurance services that help secure goods during transit. This article will explain what shipping insurance on Biteship is, how it works, and its benefits for your business.

1. What Is Shipping Insurance on Biteship?

Shipping insurance on Biteship is an additional service that provides financial protection in case of unwanted events such as damaged, lost, or undelivered items. With this insurance, users can file a compensation claim based on the insured item's value.

Benefits of Using Shipping Insurance on Biteship

✅ Item Protection – Avoid losses due to lost or damaged items during shipping.
✅ Clear Compensation Claims – Has an easy and transparent claim procedure.
✅ Increases Customer Trust – Provides customers with peace of mind that their purchased items are insured.

2. How Does Shipping Insurance Work on Biteship?

Shipping insurance on Biteship works as follows:

1️⃣ Activating Insurance When Placing an Order

• Insurance can be added when users place orders via the Biteship Dashboard, API, or e-commerce integrations (Shopify, WooCommerce, etc.).
• Users will see an option to activate insurance and enter the value of the item to be insured.
• The insurance fee will be calculated automatically based on a percentage of the item's value.

2️⃣ Shipping Process with Active Insurance

• Once the order is placed and insurance activated, the item will be shipped by the courier according to the selected service.
• If the item arrives safely, no claim process is necessary.
• If damage or loss occurs, users can file an insurance claim.

3️⃣ Filing an Insurance Claim

If an item is lost or damaged during shipping, users can file an insurance claim with the following steps:

1. Contact the Biteship Team by creating a Claim Ticket (How to create a Claim Ticket) and submit a claim request.
2. Gather supporting documents, such as:
   • Order proof and item invoice.
   • Photos of the item before shipping and after receipt (if damaged).
   • Loss statement letter from the courier (if the item is lost).
3. Claim verification process will be conducted by the Biteship team and the relevant insurance provider.
4. If the claim is approved, users will receive compensation according to the insured item's value.

3. How Much Does Shipping Insurance Cost on Biteship?

The insurance fee is determined based on a percentage of the insured item's value. Generally, Biteship's insurance rate is 0.5% of the item's value, applicable to all types of services and couriers used.

📌 Note: This fee may vary depending on courier policies and the type of items shipped.

4. What Items Can and Cannot Be Insured?

Not all items can be insured. Here are some items that are generally insurable and items excluded from insurance coverage.

✅ Items That Can Be Insured:

✔️ Electronics (mobile phones, laptops, tablets)
✔️ Clothing, shoes, and accessories
✔️ Beauty and health products
✔️ Valuable documents and certificates
✔️ Dry food and non-perishable consumer products

❌ Items That Cannot Be Insured:

❌ Perishable goods (fruits, vegetables, fresh meat)
❌ Illegal or unlawful items
❌ Liquids or hazardous chemicals
❌ High-value items without valid proof of ownership

5. How to Activate Insurance on Various Biteship Channels?

Users can activate shipping insurance on Biteship through several methods depending on the platform used:

6. Conclusion

Shipping insurance on Biteship is an additional feature that provides protection against lost or damaged items during shipping. With a relatively low cost, users can obtain compensation guarantees according to the insured item's value.

Make sure to always activate insurance if you are shipping high-value or damage-prone items. For further questions, please contact support@biteship.com for more information. 🚀