What Should I Do If I Experience Technical Issues on Biteship? – Help Center

How to Quickly and Easily Resolve Technical Issues on Biteship

Technical issues can occur at any time, ranging from login failures, inaccessible dashboard pages, to problems when using the shipping features on Biteship. To help users overcome these obstacles, here is a complete guide on how to handle technical issues on Biteship quickly and effectively.

By following the steps below, you can identify the cause of the problem, perform basic troubleshooting, and get assistance from the Biteship support team if needed.

Steps to Resolve Technical Issues on Biteship

1. Check Your Internet Connection

Before concluding that the problem comes from the Biteship system, make sure your internet connection is stable. An unstable connection can cause the dashboard not to open, features to fail to load, or shipping processes to be disrupted.

Try the following steps:

Refresh the browser page.
Use a different internet network.
Try accessing Biteship on a different device.
Restart your modem or WiFi connection if necessary.

2. Refresh the Page or Log Back into Your Account

If certain features are not working properly or the dashboard display is problematic, try refreshing the browser page or logging out of your Biteship account and then logging back in.

This simple step often helps resolve temporary errors or unsynchronized login sessions.

3. Use a Different Browser or Device

Some technical issues may be caused by the browser or device you are using. If Biteship is not running optimally, try using another browser such as:

Google Chrome
Mozilla Firefox
Safari
Microsoft Edge

You can also try accessing your account through another laptop, computer, or smartphone to ensure the source of the problem.

4. Check Biteship System Announcements or Status

In some cases, Biteship may be undergoing maintenance or experiencing temporary system disruptions. This information is usually announced via the dashboard, official email, or official Biteship communication channels.

Make sure to check the latest announcements before reporting technical issues.

5. Clear Browser Cache and Cookies

Accumulated cache and cookies can cause pages not to load properly or certain features to malfunction.

To fix this:

Open your browser settings.
Clear cache and cookies.
Close the browser and then reopen the Biteship site.

This step often helps fix display problems and login errors.

6. Create a Support Ticket in the Biteship Dashboard

If the technical problem persists, immediately create a support ticket through the Biteship dashboard so the support team can assist with further investigation.

Here are the steps to create a support ticket on Biteship:

Log in to your Biteship account.
Open the Support Ticket menu.
Select Create New Ticket.
Explain the technical issue you are experiencing in detail.
Include additional information such as the time of occurrence, device used, browser, and any error messages that appear.

7. Contact the Biteship Support Team via Email

If you cannot access the dashboard or have trouble creating a ticket, you can directly contact the Biteship customer support team via email.

Please send your issue report to:

support@biteship.com

To speed up the handling process, include detailed information about the problem, error screenshots, and the steps you have already tried.

Tips to Ensure Technical Issues Are Resolved Quickly

Explain the Issue in Detail

Complete information helps the support team understand the cause of the problem more quickly.

Make sure to include:

The type of device used.
Browser and browser version.
Time of occurrence.
Steps taken before the error occurred.
Error messages that appeared.

Attach Screenshots or Screen Recordings

Screenshots or screen recordings greatly assist the technical team in analyzing and speeding up the troubleshooting process.

Monitor Your Support Ticket Status

After creating a ticket, you can monitor the progress of the issue handling through the Biteship dashboard or email replies from the support team.

FAQ on Technical Issues in Biteship

Will technical issues be resolved within 24 hours?

The resolution time depends on the complexity of the problem. The Biteship support team will strive to handle issues as quickly as possible during working days.

Do I need to report if the issue only occurs once?

If the problem is resolved immediately after refreshing or logging in again, usually you do not need to file a report. However, if the issue happens repeatedly, it is best to contact the support team immediately.

How do I know if Biteship is undergoing maintenance?

Maintenance or system disruption information is usually announced via the dashboard, official email, or official Biteship communication channels.

Contact the Biteship Support Team

If you still experience technical difficulties or need further assistance, please contact the Biteship customer support team via: